Nsizwa Wellington Masango
Administrator
Brakpan
Summary
Proven Administrator with a track record of optimizing departmental operations at Alex Forbes, enhancing record-keeping accuracy and claims processing efficiency. Excelled in high-pressure scenarios, leveraging exceptional problem-solving and MS Office skills. Achieved significant improvements in customer service and administrative support, surpassing performance benchmarks with a focus on collaborative success and meticulous attention to detail.
Overview
8
8
years of professional experience
Work History
Administrator
Alex Forbes
01.2024 - Current
- Maintain accurate records of all claims assessed, facilitating easy retrieval when needed for audits or internal reviews.
- Escalated complex claims to senior management for further review, ensuring a collaborative approach to decision-making and fair outcomes.
- Contributed towards continuous improvement initiatives within the department, identifying areas of potential growth or optimization opportunities.
- Effectively managed high-pressure situations during peak periods of claims activity while maintaining professional demeanor and efficient performance levels.
- Calculated benefits payable to the claimant.
- Disinvest the benefit payable from the member's portfolio.
Claims Clerk
MIBFA
09.2016 - 12.2023
- Managing claim disputes by working with legal counsel when necessary.
- Tracked claim statuses diligently, keeping all parties informed of progress and any changes throughout the process.
- Demonstrated exceptional problem-solving skills in addressing complex claims scenarios, finding creative solutions that satisfied all parties involved.
- Conducted thorough research on each claim case, gathering relevant data from various sources to support decision-making processes accurately.
- Supported departmental goals by consistently meeting or exceeding performance benchmarks related to accuracy, timeliness, and productivity.
- Followed up with customers on unresolved issues.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Checked documentation for accuracy and validity on updated systems.
- Calculated benefits due, adjustments and increases
Education
High School Diploma -
Brakpan High School
Brakpan 04.2001 -
Skills
Office administration
Customer service
MS office
Administrative support
Problem-solving
Time management
Attention to detail
Team collaboration
Additional Information
Driver's License : Code 10 (and PrDP)
Timeline
Administrator
Alex Forbes
01.2024 - Current
Claims Clerk
MIBFA
09.2016 - 12.2023
High School Diploma -
Brakpan High School
04.2001 -
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