Nsaka Mesu Sedou
Customer Relation Support
Cape Town
Summary
To make a positive impact in my field of activity leading organization by creative application of my value based convictions and professional divinity by outing my all efforts in the work assigned to me in a organization where I can grow along with the organization.
Overview
18
18
years of professional experience
Work History
Consumer Operation Support
Transunion
03.2022 - Current
- Company Overview: (GCC Africa)
- Taking calls
- Assisting consumer with general questions
- Assisting consumer with login issue
- Assisting consumer with cancellation and refund
- (GCC Africa)
Sales agent and data capturer
Barron
01.2015 - Current
- Capturing Data
- Introducing our products to our clients in French speaking countries in Africa
- Take orders of our clients
- Researching and analysing sales option
- Confirm orders
- Make sure all orders sent by our client are correct and ready before sending to other department
Supervisor
Arts Café Bar
01.2011 - Current
- Overseeing all activities in café
- Doing handovers to the next shift
- Assisting and training new employees in the café
- Solving day to day misunderstanding in the cafe
- Escalating any complaint to management
Salesman
Congo Chine Telecom
01.2010 - Current
- Face to face sales with customers
- Assist customer devices
- Escalate issues to higher departments for further assistance
- Call back customers to book appointments in store
Salesman
City Market
01.2007 - Current
- Answer telephone calls
- Respond to requests for technical assistance
- Identify and escalate situations requiring urgent attention
Call center agent
Mindpearl
01.2016 - 01.2020
- Assisting customer with reservation or flight bookings
- Assisting travel agencies
- Change flight tickets
- Assist with cancellations of flights
- Call back passengers of need be
Education
Certificate - Call Centre and Telemarketing
Hospitality and Commercial College Cape Town
Cape TownCertificate - Fire Fighting
Concorde Maritime Training Cape Town
Cape TownDiploma - Economic Science and Administration
I.S.P/ Gombe Kinshasa
Matric graduation - Biology Chemistry
Eveil Kinshasa
Skills
Client relationship
Microsoft Office (Word, Excel, PowerPoint)
Customer service
Verbal communication
Written communication
Fluency in English
Fluency in French
Timeline
Consumer Operation Support
Transunion
03.2022 - Current
Call center agent
Mindpearl
01.2016 - 01.2020
Sales agent and data capturer
Barron
01.2015 - Current
Supervisor
Arts Café Bar
01.2011 - Current
Salesman
Congo Chine Telecom
01.2010 - Current
Salesman
City Market
01.2007 - Current
Certificate - Call Centre and Telemarketing
Hospitality and Commercial College Cape Town
Certificate - Fire Fighting
Concorde Maritime Training Cape Town
Diploma - Economic Science and Administration
I.S.P/ Gombe Kinshasa
Matric graduation - Biology Chemistry
Eveil Kinshasa
Personal Information
- Date of Birth: 11/07/85
- Gender: Male
- Nationality: Congolese
- Marital Status: Married
Passport Number
OP 1325491
Languages Spoken
- French
- English
- Swahili
- Tshiluba
- Lingala
Personal Information
- Date of Birth: 11/07/85
- Gender: Male
- Nationality: Congolese
- Marital Status: Married
Passport Number
OP 1325491