NQOBIZITHA NXUMALO
Boksburg
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets while maintaining high standard in store presentation. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
19
19
years of professional experience
Work History
Store Manager
Edgars Ilanga Mall
03.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Department Manager
Edgars Sandton
04.2022 - 02.2023
- Sales and Profitability
- Customer Service
- Inventory Management
- Visual Merchandising
- Team Leadership
- Department Operations
- Communication
- Managing shrinkage
Department Manager
Edgars East Rand Mall
09.2019 - 05.2022
Department Manager
Edgars Ilanga Mall
02.2018 - 08.2019
Department Manager
Edgars Nelspruit CBD
12.2014 - 01.2018
Store Manager
The Fix Maponya Mall
11.2012 - 11.2014
Store Manager
Dunns Estcourt
01.2009 - 10.2012
Store Manager
Dunns Vryheid
01.2007 - 12.2008
Floor Manager
Exact Pietermaritzburg
01.2006 - 12.2006
Education
High School Diploma -
Estcourt Secondary High School
Estcourt 04.2001 - 12.1998
Skills
Customer service management
Team development
Retail inventory management
Store operations
Loss prevention
Team leadership
Risk management
Customer relations
Training and mentoring
Employee training
Personal Information
- ID Number: 7901025709082
- Gender: MALE
- Nationality: SOUTH AFRICAN
Timeline
Store Manager
Edgars Ilanga Mall
03.2023 - Current
Department Manager
Edgars Sandton
04.2022 - 02.2023
Department Manager
Edgars East Rand Mall
09.2019 - 05.2022
Department Manager
Edgars Ilanga Mall
02.2018 - 08.2019
Department Manager
Edgars Nelspruit CBD
12.2014 - 01.2018
Store Manager
The Fix Maponya Mall
11.2012 - 11.2014
Store Manager
Dunns Estcourt
01.2009 - 10.2012
Store Manager
Dunns Vryheid
01.2007 - 12.2008
Floor Manager
Exact Pietermaritzburg
01.2006 - 12.2006
High School Diploma -
Estcourt Secondary High School
04.2001 - 12.1998
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