NQOBILE SINDIWE LAMULA
Johannesburg
Summary
Dynamic professional with a proven track record at Sanlam, excelling in customer service and relationship management. Recognized for innovative problem-solving and effective communication, I consistently exceeded customer satisfaction by delivering tailored solutions. Adept at time management and collaboration, I thrive in fast-paced environments, driving team success and enhancing service outcomes.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work History
Insurer
Sanlam
Mtubatuba
02.2020 - 12.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Providing telephonic and email support in the technical support centre
- Building and establishing relationships at all levels with external partners and internal department to facilitate expeditious resolution of queries.
- Tracking and identifying trends and revert with feedback to appropriate parties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Claims processing
Education
National N Diploma in Financial Management - Financial Management
Umfolozi Tvet College
Richards Bay 06.2015 - 03.2025
Imbilane High School
ULundi Skills
- Claims processing
- Customer relationship management
- Team collaboration
- Communication skills
- Time management
- Good Telephone Etiquette
- Attention to detail
- Computer skills
- Microsoft Word
- Multitasking Abilities
- Excellent communication
- Flexible and adaptable
- Teamwork and collaboration
- Effective communication
References
- Mr Dladla
- Manager
- 0820822082
Timeline
Insurer
Sanlam
02.2020 - 12.2022
National N Diploma in Financial Management - Financial Management
Umfolozi Tvet College
06.2015 - 03.2025
Imbilane High School