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Nqobile Nosipho Mtolo
Waitress
Durban
Summary
Versatile Restaurant Waitress ready to serve discerning customers in high-end dining rooms. Specializes in delivering sophisticated cuisine and exclusive beverages. Talented at pleasing demanding customers and earning return patronage from picky clients.
Reliable employee seeking a position. Offering excellent communication and good judgment.
Overview
4
years of professional experience
4
years of post-secondary education
Work History
Hooters Durban
Restaurant Waitress and Bar Tender
04.2019 - 01.2022
Job overview
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
CCI Call Center UMhlangaDurban
Sales Agent
02.2018 - 03.2019
Job overview
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
Servest LandscapesDurban
In-service Training/Gardener
07.2017 - 12.2017
Job overview
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Provided soil aeration, seeding, fertilization and weed control.
- Maintained routine landscaping schedules to boost lawn health.
- Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Assisted with irrigation system maintenance and repair.
Education
Durban University of TechnologyDurban
National Diploma from Horticulture
01.2014 - 12.2017
Skills
Computer skills
undefinedAdditional Information
- Special Awards /Certifications : Most Outstanding: School of Horticulture Student
Interests
Hiking
Aerobics
Timeline
Restaurant Waitress and Bar Tender
Hooters
04.2019 - 01.2022
Sales Agent
CCI Call Center UMhlanga
02.2018 - 03.2019
In-service Training/Gardener
Servest Landscapes
07.2017 - 12.2017
Durban University of Technology
National Diploma from Horticulture
01.2014 - 12.2017
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