Hi, I’m
Nqobile Victress Mkhize
Manguzi
Summary
To utilize my technical skills and provide a professional service to the public / customers by applying and honing my knowledge and working in a challenging and motivating working environment.
Overview
7
years of professional experience
Work History
Hollywood Bets Sportsbook Gauteng
Mobile Team Leader
03.2021 - Current
Job overview
- Responsible for facilitating promotional activities.
- Responsible for developing and launching new promotions for brand awareness.
- Responsible for planning and implementing marketing campaigns.
- Responsible for training and development of Mobile clerks.
- Responsible for conducting customer needs analysis in order to meet needs accordingly.
- Providing essential support to team members.
- Manage staffing and performance of Mobile clerks.
Hollywood Bets Sportsbook Gauteng
Acting KZN Mobile Area Manager
12.2021 - 09.2022
Job overview
- Managing 3 team leaders and 28 promoters. Responsible for business development.
- Responsible for building and maintaining solid relationships with managers and owners of small businesses.
- Responsible for insuring teams meet and exceed monthly sales targets.
- Responsible for planning and implementing changes to increase brand awareness and consumer knowledge.
- Ensure growth targets for mobile betting are achieved. Analyze financial information to identify trends, manage costs and to increase revenue.
- Ensure proactive reporting on these areas.
- Retains and continuously seeks to increase revenue generating opportunities through growth in the Mobile department by identifying new opportunities and partnerships.
- Actively implement new mobile business opportunities and marketing campaigns nationally to streamline the betting experience and increase the Mobile customer base.
- Regular visits to Outlets.
- Ensure that all Team Members receive full training before commencement of duties.
- Actively suggests enhancements in the functionality of the Mobile betting platform/application, taking into account the different betting types and customer profiles related to these.
- Conduct market analysis/research to make suggestions for improvements.
Hollywood Bets Sportsbook Gauteng
Call Center Agent
05.2019 - 02.2021
Job overview
- Calling customers to offer them the opportunity to register for an Online betting account
- Solving technical issues that customers are experiencing with the online betting site
- Reminding customers to send through the recent FICA documents in order to update their accounts on the system
- Informing customers on product improvements and upgrades.
Education
UNISA
National Diploma from Public Relations
University Overview
Incomplete
Stanger ML Sultan Secondary School
National Senior Certificate
01.2002
University Overview
Skills
Relationship building
Planning and Organizing
Sales and Marketing
Promotions and Merchandising
Excellent communication
Training and Development
Customer service satisfaction
Perform well under pressure
Attention to detail
Time management
Leadership
References
References
- Zandile, Ndimande, KZN Mobile Senior Area Manager, magosozandile@gmail.com, 0733913505, Hollywood Bets Sportsbook Gauteng
- Jabulani, Mfekayi, KZN Mobile Area Manager, 0737760991, Hollywood Bets Sportsbook Gauteng
- Mpumelelo, Buthelezi, Jnr Business Partner, mpumelelob@hollywoodbets.net, 0737388007, Hollywood Bets Sportsbook Gauteng
Achievements & Awards
Achievements & Awards
While acting as Area Manager I managed to turn over stakes positively for 2 Teams from: Team 20 - R1.4m to R4.1m Team 09 - R3.9m to R5m Team 02 - R2.1m to R2.5m, Ntombifuthi Lorraine Masintoa was Employed as a Boxer Store outlet, she was handed over to me, she was under PIP in 2021, she was shy and could not even approach clients, she was a work in progress, but under my supervision she recently got an award for achieving the highest registration in the whole of KZNDriver's License
Driver's License
Code 10Timeline
Acting KZN Mobile Area Manager
Hollywood Bets Sportsbook Gauteng
12.2021 - 09.2022
Mobile Team Leader
Hollywood Bets Sportsbook Gauteng
03.2021 - Current
Call Center Agent
Hollywood Bets Sportsbook Gauteng
05.2019 - 02.2021
UNISA
National Diploma from Public Relations
Stanger ML Sultan Secondary School
National Senior Certificate