Nqobile Radebe
Business Support Specialist
Midrand
Summary
An ambitious and passionate professional with a background in Socio-Economic Development and Human Resources - specifically Skills Development, Talent Management and Culture. Professional background combined with education in Social Sciences, with majors in Media & Communications and Business Management, provides a unique perspective in a role. Possess well-rounded skills in social development, communications, and customer relations, cultivated through both education and work experiences.
As an energetic aspiring Communications professional, presents strategic planning, corporate communications skills, and project management abilities to boost company image and preparing supporting professionally written materials. Driven to craft targeted messaging to promote and inform general public of events, promotions and campaigns. Possess corporate experience developing and implementing innovative digital, internal and external communication strategies.
An organised and dependable candidate successful at managing multiple priorities with a positive attitude. Tireless in seeking untapped opportunities to optimize business processes. Adept at both micro and macro management techniques for aligning business resources with commercial goals.
Diverse credentials in both private and NGO industry sectors can be made available upon request.
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Business Support Specialist for Managing Executive
Vodacom Pty (Ltd)
Midrand
7 2023 - Current
- Managing Managing Executive's diary to optimize time and prioritize strategic initiatives
- Acting as liaison between Managing Executive and internal and external stakeholders
- Utilizing Business Intelligence tools to obtain relevant information from various source systems
- Providing actionable measurements for impacting projects and initiatives
- Tracking and reporting on all strategic projects and ad-hoc projects
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Delivered exceptional customer experiences and promoted strong relationships.
- Coordinated cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced business operations by streamlining processes and implementing new systems.
- Managed administrative tasks, contributing to a well-organized office environment and improved efficiency.
- Collaborated with various departments to ensure smooth communication flow between teams and effective problem-solving efforts.
- Handled sensitive information with discretion, maintaining confidentiality at all times as a trusted Business Support Specialist.
- Provided comprehensive support to executive team, enabling better decision-making and strategic planning.
- Implemented regular team engagements and communication to assess progress, address challenges, and celebrate successes together.
- Improved employee engagement by implementing regular communications.
Talent and Capability Specialist
Vodacom Pty (Ltd)
Midrand
02.2022 - 06.2023
- Responsible for managing the internal bursaries portfolio and supporting the Skills Development portfolio for BBBEE scorecard compliance
- Coordinating the completion and submission of WSP and ATR reports to the MICT SETA
- Ensure timeous application and management of Discretionary Grant funding
- Creating a talent pipeline and framework of the relevant skills to improve ROI on bursaries through rolling out bi-annual intakes bursary intakes
- Monitoring, managing and reporting of over 100 internal staff bursaries
- Ensuring compliance with the bursary and L&D policy and BBBEE requirements
- Stakeholder and escalation management with the outsourced bursary administration provider and bursar
- Created detailed reports on outstanding balances for management review, supporting informed decision-making around debt recovery strategies.
- Continuously updated knowledge of institutional policies and procedures in order to provide accurate guidance and support to students navigating their financial obligations.
- Conducted thorough quarterly and annual audits of student accounts, identifying discrepancies and resolving issues promptly.
- Increased employee satisfaction with professional development opportunities by soliciting feedback and continuously updating program offerings based on input received.
- Managed external vendor relationships, ensuring high-quality and timely delivery of administrative support
- Established strong partnerships with internal departments to assess training needs and develop tailored solutions for improved performance.
Vodacom Discover Graduate Trainee
Vodacom Pty (Ltd)
Midrand
02.2020 - 01.2022
- Efficiently managed internal bursaries portfolio and provided support to the Skills Development portfolio
- Ensured compliance with BBBEE scorecard requirements
- Successfully executed bi-annual intakes with a focus on maximising return on investment in talent management
- Implemented effective measures to ensure compliance with policy and BBBEE requirements
- Expertly managed stakeholder relationships and escalation processes with outsourced providers
- Provided guidance and oversight to over 100 bursars to ensure their compliance with program requirements
Commercial Operations Intern
Vodacom Pty (Ltd)
Midrand
02.2019 - 01.2020
- Successfully rotated within the Commercial Operations team at Vodacom Business
- Proficient in sales order capturing and administration, contributing to streamlined operations
- Actively participated in Business Improvement projects, providing innovative solutions to enhance business processes
- Analysed and evaluated customer feedback using NPS methodologies, presenting insightful findings to relevant stakeholders
- Assisted in the preparation of NPS customer satisfaction reports highlighting operational successes and areas requiring further attention or improvement.
- Provided expert advice to the business on the voice of the customer, playing a key role in driving customer satisfaction initiatives
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
Businesses Development and Partnership Coordinator
Grassroots Soccer South Africa
Johannesburg
01.2018 - 01.2019
- Sourced funding and partnership opportunities to drive the successful implementation of programs in Gauteng and Western Cape regions, contributing to organisation's success and growth
- Consistently delivered accurate and insightful reports to various funders on program deliverables and outputs, demonstrating deep understanding of project landscape and program outcomes
- Demonstrated strong proposal writing skills by developing compelling, persuasive proposals for funding and calls for applications, leveraging persuasive language and data to communicate value of organisation and its programs
- Built and nurtured effective stakeholder relationships with donors, program managers, and site managers, leveraging excellent interpersonal skills and collaboration to drive program success and meet project goals
- Enhanced partner relationships by consistently maintaining open lines of communication and addressing concerns promptly.
- Developed targeted fundraising for partnered donors, increasing brand visibility and revenue growth.
- Provided timely updates to stakeholders regarding partnership status, milestones achieved, or challenges encountered throughout project timelines.
- Developed comprehensive reports showcasing partnership performance results for executive review.
- Identified potential partners through thorough market research and networking events, resulting in new business opportunities.
Education
Bachelor of Social Sciences Honours - Media & Communications
Monash South Africa
Roodepoort, South Africa 03.2018 - 11.2018
Bachelor of Social Sciences - Business Management
Monash South Africa
Roodepoort, South Africa 01.2015 - 01.2017
National Senior Certificate -
Afrikaanse Hoërskool Sasolburg
Sasolburg, South Africa 01.2010 - 01.2014
Skills
Stakeholder Management
Project Management
Delivering Business Strategy
Trend Identification
Effective Communicator
Critical & Analytical Thinking
Problem-solving abilities
Business development understanding
MS Office
Troubleshooting skills
Certification
2019, Programme in Enterprise Technology Management, Vodacom
Extracurricular Activities
2017, Tutor, Monash South Africa Saturday School 2016, Bible Holiday Club Leader, Community Ministry
Personal Information
Nationality: South African
Timeline
Talent and Capability Specialist
Vodacom Pty (Ltd)
02.2022 - 06.2023
Vodacom Discover Graduate Trainee
Vodacom Pty (Ltd)
02.2020 - 01.2022
Commercial Operations Intern
Vodacom Pty (Ltd)
02.2019 - 01.2020
Bachelor of Social Sciences Honours - Media & Communications
Monash South Africa
03.2018 - 11.2018
Businesses Development and Partnership Coordinator
Grassroots Soccer South Africa
01.2018 - 01.2019
Bachelor of Social Sciences - Business Management
Monash South Africa
01.2015 - 01.2017
National Senior Certificate -
Afrikaanse Hoërskool Sasolburg
01.2010 - 01.2014
Business Support Specialist for Managing Executive
Vodacom Pty (Ltd)
7 2023 - Current
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