Summary
Overview
Work History
Education
Skills
references
Timeline
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NQOBILE NHLAPO

Banking Consultant
Johannesburg

Summary

Experienced banking professional with a strong background in customer support. Dedicated to resolving inquiries and cultivating positive relationships. Demonstrated ability to effectively collaborate with team members and adapt to changing demands. Proficient in problem-solving, active listening, and maintaining composure in high-pressure situations. Known for reliability and a focus on delivering exceptional results in a customer-centric environment.

Overview

11
11
years of professional experience
2010
2010
years of post-secondary education
4
4
Languages

Work History

Banking Customer Service Representative

Nutun- Commonwealth Bank of Australia
05.2023 - Current
  • Maintaining detailed and accurate records of customer interactions, feedback, and resolutions in the customer relationship management (CRM) system.
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Employing critical thinking and problem-solving skills to analyze customer situations and provide appropriate solutions.
  • Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.

Human Resource Data Capturer

Nutun
02.2023 - 04.2023
  • Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
  • Maintained strict confidentiality while handling sensitive client information and records.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Ensured timely completion of assigned tasks, maintaining a high level of professionalism under pressure and tight deadlines.
  • Participated in ongoing training sessions to stay current with industry best practices and improve overall performance as a Data Capturer.

SQL Database Administrator

Syntell Technologies
06.2019 - 08.2021
  • Managed workload independently but collaborated with colleagues to complete larger scale tasks in distributed team environment.
  • Documented analysis results and provided performance improvement feedback.
  • Produced high-standard database solutions to meet stability, reliability, and performance metrics.
  • Maintained strong relationships with vendors regarding hardware/software procurement for database environments; negotiated favorable contracts providing substantial cost savings without compromising quality or performance levels.
  • Conducted thorough database audits to ensure compliance with industry best practices, maintaining data integrity, and preventing unauthorized access.

Customer Service Advisor

WebHelp SA
08.2017 - 05.2020
  • Served as the primary contact for customers, handling requests, answering queries, and ensuring each inquiry was processed to a satisfactory conclusion.
  • Maintained and enhanced service quality by adhering to established standards and guidelines, and actively recommended improved procedures for continuous enhancement.
  • Obtained client information through effective telephone call handling, verifying details to ensure accuracy.
  • Explained procedures to clients by, answering questions, and providing detailed information to enhance their understanding.
  • Took responsibility for efficiently processing customer queries from initiation to resolution, ensuring a positive customer experience.
  • Adhered to established standards and guidelines to maintain consistency and excellence in customer service delivery.
  • Actively contributed to the improvement of customer service procedures and processes, fostering a culture of continuous enhancement.
  • Demonstrated effective communication skills to convey information clearly and professionally to clients.
  • Addressed client inquiries and concerns with proactive problem-solving approaches to ensure customer satisfaction.
  • Verified client information accurately, contributing to data integrity and reliability in customer interactions.

Brand Ambassador for Sasko Brands

Siphile Consulting
03.2017 - 06.2017
  • Worked closely with the sales and marketing teams to gain a comprehensive understanding of Sasko Brands' mission, vision, and goals for effective representation.
  • Proactively contributed to the development of marketing and endorsed ideas, aligning with the company's objectives and enhancing brand visibility.
  • Acted as a bridge between customers and the company by sharing valuable feedback, and facilitating continuous improvement in products and services.
  • Explored new opportunities for both existing and new products, contributing to the expansion and diversification of Sasko Brands' product portfolio.
  • Ensured a deep understanding of the company's mission and vision, aligning marketing initiatives with the overarching goals for cohesive brand representation.
  • Worked towards enhancing the brand's image by actively participating in strategic marketing discussions, idea generation, and feedback integration to drive continuous improvement and growth.

Customer Service Assistant

Woolworths
01.2016 - 12.2016
  • Assisted customers by effectively answering product and service questions, as well as providing information on additional offerings to enhance their shopping experience.
  • Contribute to financial account management by processing customer adjustments, ensuring accuracy and adherence to established procedures.
  • Actively contribute to the team effort by achieving related results and fostering a collaborative work environment.
  • Resolved product or service problems by actively listening to customer complaints, determining the root cause, and expediting corrections or adjustments. Followed up to ensure resolution and customer satisfaction.
  • Maintained accurate customer records by consistently updating account information, contributing to organized and reliable data management.
  • Embraced a customer-centric approach by prioritizing customer needs, addressing concerns promptly, and ensuring a positive overall shopping experience at Woolworths.

Sales Assistant

Woolworths
07.2014 - 05.2015
  • Assisted customers in finding the products they need, providing a personalized and attentive shopping experience.
  • Offer customers information on pricing, promotions, and product availability, ensuring they are well-informed during their shopping journey.
  • Handled customer complaints efficiently and effectively, demonstrating conflict resolution skills or escalating issues to management when necessary.
  • Contributed to the store's sales goals by actively engaging in cross-selling techniques, meeting and exceeding sales targets, and promoting additional products to enhance the overall shopping experience.

Till Operator

Woolworths
07.2014 - 05.2015
  • Welcomed and greeted customers entering the establishment, fostering a positive and welcoming shopping experience.
  • Efficiently handled various payment methods, including cash, credit cards, vouchers, or automatic debits, ensuring accurate and secure transactions.
  • Addressed and resolved customer complaints promptly, aiming to provide satisfactory solutions and maintain customer satisfaction.
  • Answered customer questions and provided detailed information on procedures or policies, enhancing transparency and understanding.
  • Ensured precision in payment processing and transactional activities to maintain financial accuracy and customer trust.
  • Engaged with customers in a friendly and professional manner, contributing to a positive and seamless shopping experience at Woolworths.

Education

National Senior Certificate - Commerce

Pace Commercial College
Soweto, South Africa

Skills

Banking software

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references

Supervisor -Dineo Mashaba

Syntell Technologies-Sub-Contract to JMPD.

Contact number- 072 682 2893


Team Leader- Nomhle Duma

Nutun 

Contact number- 073 211 2611


HR Support- Ntebogiseng Maake

Nutun

Contact number- 074 422 7931

Timeline

Banking Customer Service Representative

Nutun- Commonwealth Bank of Australia
05.2023 - Current

Human Resource Data Capturer

Nutun
02.2023 - 04.2023

SQL Database Administrator

Syntell Technologies
06.2019 - 08.2021

Customer Service Advisor

WebHelp SA
08.2017 - 05.2020

Brand Ambassador for Sasko Brands

Siphile Consulting
03.2017 - 06.2017

Customer Service Assistant

Woolworths
01.2016 - 12.2016

Sales Assistant

Woolworths
07.2014 - 05.2015

Till Operator

Woolworths
07.2014 - 05.2015

National Senior Certificate - Commerce

Pace Commercial College

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