I am a diligent and a faithful individual who believe in growth and willing to learn at all time I am hornest reliably and always committed to any task given to me
Nqobile Ndhlovu
Customer Service
Nelspruit
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Sabie Shoprite. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in POS systems and team collaboration, consistently exceeding sales targets while fostering strong customer relationships. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results. Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships. Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
5
5
years of professional experience
3
3
English Siswati Afrikaans
3
3
Certificates
3
3
years of post-secondary education
Work History
Cashier
MS Portia Ndlovu 0790346936
Mbombela , Sabie Shoprite
06.2022 - 03.2025
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Increased sales of promotional items by informing customers about current offers.
Counter Sales
SD Magagula 0724363375
Mbombela , Sabie
02.2020 - 03.2022
- Assisted in training new hires on store policies, procedures, and best practices for counter sales success.
- Ensured customer satisfaction with prompt and courteous service when assisting with bakery counter sales.
- Increased customer satisfaction by providing efficient and knowledgeable service in counter sales.
- Participated in regular team meetings to discuss strategies for improving counter sales performance.
- Assisted in the planning and execution of promotional events to drive foot traffic and increase sales.
- Cultivated strong relationships with key stakeholders throughout the organization to ensure alignment on objectives, expectations, and deliverables related to sales promotions initiatives.
- Supported loss prevention efforts by vigilantly monitoring the sales floor and promptly reporting any suspicious activity.
- Increased overall sales revenue with a focus on customer satisfaction and retention strategies.
- Contributed to the growth of membership sales by effectively communicating the benefits of joining our gym to potential members during their visits.
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Contributed to increased sales by collaborating with marketing teams on promotional campaigns showcasing ceramic art pieces.
- Collaborated with dispatchers, plant managers, and sales representatives to ensure seamless communication and coordination across various job sites.
- Coordinated special event installations, resulting in increased foot traffic during promotional periods such as holidays or sales events.
- Organized regular team meetings for effective communication about project progress and challenges encountered during the study period.
- Contributed to team sales goals by effectively cross-selling related merchandise during transactions.
- Maintained accurate records of all sales activities, allowing for efficient reporting and data analysis.
- Maintained accurate records of harvested crops, ensuring proper documentation for inventory management and sales tracking.
- Supported sales efforts by providing detailed reports on order status, backorders, and shipment delays for improved decisionmaking.
- Assisted the sales team in presenting technical information during client meetings resulting in successful contract wins.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Analyzed daily sales reports to identify areas for improvement in both individual performance and overall counter productivity.
- Analyzed historical sales data to identify slow-moving items, recommending appropriate markdowns or clearance strategies.
- Established performance goals for the sales team, regularly monitoring progress and providing constructive feedback for improvement.
- Collaborated with sales team members to strategize new approaches for reaching target markets and expanding company reach.
- Consistently met or exceeded personal sales targets by employing effective selling strategies tailored to each customer''s needs.
- Participated in regular sales meetings to discuss performance metrics, strategies for improvement, and share best practices among colleagues.
- Exceeded sales goals consistently through effective upselling techniques and genuine enthusiasm for cafe offerings.
- Coordinated with sales, engineering, and procurement departments to ensure seamless integration of new product launches.
Education
High School Diploma - English Siswati Mathematics Tourism
Angels Park Academy
Sabie South Africa 01.2016 - 12.2018
Skills
Customer service
Cash handling
Customer assistance
Payment processing
POS systems
Cash register operation
Patience and empathy
Customer service excellence
Drawer balancing
Time management skills
Work ethic and integrity
Team collaboration
Customer relations
Money handling
Cleaning and sanitizing
Cash management
Attention to detail
Cash handling expertise
Refunds and exchanges
Staff training
POS system operations
Inventory management
Retail merchandising
Accomplishments
I'm good with customers and I know wat team work is
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Completed manager training program.
Software
Interests
Cleaning cooking Reading and writing
Certification
Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Cashier
MS Portia Ndlovu 0790346936
06.2022 - 03.2025
Counter Sales
SD Magagula 0724363375
02.2020 - 03.2022
High School Diploma - English Siswati Mathematics Tourism
Angels Park Academy
01.2016 - 12.2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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