Nqobile Myeni
Johannesburg,GP
Summary
I am a driven hospitality professional with a Diploma in Hospitality Management. I bring a blend of education and experience to the table. I am confident in my ability to deliver top-notch service in fast-paced settings. Proficient in English and tech tools. I am excited to leverage my organizational prowess, empathy, and problem-solving skills as a Travel Concierge at Wander, ensuring memorable stays for guests. I am comfortable working across time zones, adaptable to Wander's US-based schedule, ensuring seamless communication and support for guests regardless of their location or time difference.
Overview
2
2
years of professional experience
Work History
Event Bartender
Battalion Bars
04.2025 - Current
- Serve guests at major premium events including Cotton Fest, Ultra South Africa, and Liefde by die Dam with a capacity that ranges from 10 000 - 50 000+ in attendance. .
- Manage high-volume requests with speed, accuracy, and professionalism.
- Communicate with event teams to coordinate smooth service logistics.
- Handle payments, track sales, and maintain stock levels during large-scale operations.
- Keep bar stations organized, clean, and fully stocked throughout events.
Hospitality Management Intern
Hotel Sky, Sandton
06.2024 - 12.2024
- Assisted with daily guest communication, scheduling support, and front-of-house operations
Managed communication for 50+ guests daily, coordinating schedules and front-of-house operations to ensure smooth service flow. - Drafted responses to guest inquiries and resolved issues with a professional, friendly approach
Resolved 95% of guest inquiries within 24 hours, maintaining a 5-star service standard and positive feedback. - Coordinated service flow between departments during peak demand
Streamlined coordination across 3–4 departments during peak times, reducing wait times by ~20% and improving overall guest satisfaction. - Ensured a high standard of organization, cleanliness, and guest satisfaction
Maintained 100% compliance with cleanliness and organizational standards, contributing to consistently positive guest reviews. - Supported administrative tasks and handled guest requests efficiently
Processed 30+ administrative tasks per day, including bookings and special requests, with zero errors and timely completion.
Order Coordinator & Front-of-House
Pedros, Durban North
10.2023 - 06.2024
- Managed customer orders, coordinated timing with the kitchen, and handled all POS transactions
→ Processed 100+ customer orders per day, coordinating with kitchen staff to ensure timely service and 100% accurate POS transactions. - Resolved customer concerns quickly and professionally
→ Addressed and resolved an average of 10–15 customer issues per shift, achieving high satisfaction and repeat customer engagement. - Reported stock levels and assisted with inventory control
→ Monitored and reported inventory for 200+ items weekly, maintaining stock accuracy and preventing shortages. - Awarded Bozza Top Achiever for accuracy, speed, and outstanding customer service
→ Recognized for fastest and most accurate order processing among a team of 15 staff, contributing to operational efficiency. - Balanced multiple tasks in a fast-paced environment while maintaining clear communication
→ Simultaneously handled order processing, customer interactions, and team coordination during peak hours, reducing wait times by ~20%.
Event Server
Hollywoodbets Durban July
07.2023 - 07.2023
- Served 100s of guests at a high-profile event with exceptional attention to detail.
- Worked closely with a team to manage fast-moving service periods.
- Responded to guest needs calmly and efficiently throughout the event.
Education
Diploma - Hospitality Management
Durban University of Technology
Durban, South Africa05-2025
Skills
- Guest communication & customer support
- Problem-solving & critical thinking
- Hospitality & concierge service
- Scheduling & coordination
- Online research & information gathering
- Organisation & task management
- Empathy, patience & professional tone
- Handling high-pressure and fast-paced environments
- Multitasking with high accuracy
- Strong written and verbal English
- Google Workspace (Docs, Sheets, Calendar)
- Microsoft Office (Word, Excel)
- Zoom, Google Meet, Microsoft Teams
- POS systems
- Fast learner with new platforms
- Reliable laptop strong internet
Languages
English
Timeline
Event Bartender
Battalion Bars
04.2025 - Current
Hospitality Management Intern
Hotel Sky, Sandton
06.2024 - 12.2024
Order Coordinator & Front-of-House
Pedros, Durban North
10.2023 - 06.2024
Event Server
Hollywoodbets Durban July
07.2023 - 07.2023
Diploma - Hospitality Management
Durban University of Technology
References
- Nicole, Supervisor, 073 153 9522, Hotel Sky Sandton, Sandton
- Anwar, Essop, Senior Manager, 072 415 6752, Pedros Durban North, Durban North