NQOBILE LORRAINE MBONA
Financial Wellbeing Service Consultant
Silverton
Summary
A dedicated and result-oriented person adept at building customer relationships with solid work ethics. Passionate about collaboration and efficiencies to accomplish goals. Possesses a creative and strategic mindset to execution of demanding objectives in fast paced environments. Strives to deliver with impeccable attention to detail, applying critical thinking approach to problem solving.
Overview
17
17
years of professional experience
Work History
Financial Wellbeing Service Consultant
Old Mutual Corporate
01.2014 - Current
- Introducing bespoke financial wellness initiatives, crafting and monitoring communication delivery strategies for clients
- Create synergies at various levels of stakeholder relationships for seamless delivery for all financial education efforts
- Plays an instrumental role in driving organizational growth in collaboration and networking with distribution teams to secure high-value accounts
- Drive brand and digital awareness campaigns at client wellness day events with a seamless customer experience for the Old Mutual Corporate
- Responsible for the facilitation of financial education, retirement industry related changes and employee benefits presentations for Old Mutual Corporate clients
- Analyze customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores
Senior Business Support Specialist
OMAC
01.2011 - 01.2013
- Rendered on-demand support to Board of Trustees to address and resolve member and service provider' s concerns.
- Identified and managed service risks in the funds, recommending best practice enhancements and guidelines updates through risk rebroke process
- Provided employee benefit consulting support services to a portfolio of corporate clients
- Reviewed and facilitated timeous submission of the valuation reports to the FSCA for audit reporting purposes
- Responsible for the facilitation of Section 14 transfers and monthly calculations of the fund interest declaration.
Communication Consultant
OMAC
01.2009 - 04.2011
- Coordinated conferences, workshops that facilitated networking opportunities and industry-specific knowledge sharing among attendees.
- Responsible for client feedback items - capture, analyze and remedy client issues from the breakfast sessions
- Expanded client base through the creation of compelling proposals that showcased unique offerings and expertise in the field of communications consulting.
- Drive the uniformity of the content, its correctness and visibility of the OMAC brand
- Ensured compliance of all interactive service-related collateral
Education
Financial Services Board RE5 Certificate - FAIS
BA - Communication Sciences
04.2001 -
IMM Certificate - Marketing
Matric -
BA Honours - Integrated Organisational Communication
02-2026
in progress
Skills
Strategic business insight
Critical thinking
Effective collaboration abilities
Project and event oversight
Effective conflict mediation
Prioritization and scheduling
Engaging communication techniques
Emotional awareness
Timeline
Financial Wellbeing Service Consultant - Old Mutual Corporate
01.2014 - Current
Senior Business Support Specialist - OMAC
01.2011 - 01.2013
Communication Consultant - OMAC
01.2009 - 04.2011
UNISA - BA, Communication Sciences
04.2001 -
- IMM Certificate, Marketing
- Financial Services Board RE5 Certificate, FAIS
- Matric,
UNISA - BA Honours, Integrated Organisational Communication