Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Nqobile Jiyane

Nqobile Jiyane

Cashier
Johannesburg

Summary

Dynamic customer service professional with proven cash handling expertise at Playbet. Recognized for enhancing customer satisfaction through efficient transactions and building lasting relationships. Skilled in payment processing and adept at managing high call volumes, demonstrating patience and empathy to resolve issues effectively. Committed to achieving performance targets and ensuring accuracy.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Cashier

Playbet
02.2024 - Current
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Call Center Agent, Inbound and Outbound

Maupa Holdings
01.2022 - 05.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Boosted client retention rates by providing exceptional customer service and building rapport with callers.
  • Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Addressed customer account discrepancies and concerns.

Education

No Degree - End- User Computing NQF L2

Stanza Bopape College
Pretoria
04.2001 -

Business

Vukuzenzele Secondary School
Mpumalanga
12-2020

Skills

    Customer service

    Cash handling

    Customer assistance

    Payment processing

    Cash register operation

    Payment collection

    Time management skills

    Customer service excellence

    Patience and empathy

    Cash management

    Attention to detail

    Computer Literate

Software

Microsoft word

Excel

Outlook

Powerpoint

Timeline

Cashier

Playbet
02.2024 - Current

Call Center Agent, Inbound and Outbound

Maupa Holdings
01.2022 - 05.2023

No Degree - End- User Computing NQF L2

Stanza Bopape College
04.2001 -

Business

Vukuzenzele Secondary School

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Nqobile JiyaneCashier