Nqobile Hlophe
Online English Tutor - Preply
Johannesburg
Summary
Experienced Online English Tutor and Customer Service Professional with a strong background in client support, communication, and problem-solving. Adept at creating personalized learning experiences for students of varying proficiency levels (A2 – C1) while ensuring a high level of customer satisfaction in service-based roles. Skilled in handling inquiries, resolving complaints, and providing technical support, with expertise in online learning platforms, and digital communication tools. Highly adaptable, detail-oriented, and committed to delivering exceptional service in both educational and customer-focused environments
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
Work History
Online English Tutor
Preply
08.2020 - Current
- Teach English as a second language to students of varying proficiency levels (A2 – C1), helping them improve speaking, writing, listening, and reading skills.
- Design and deliver personalized lesson plans tailored to individual student goals, including business English, conversational fluency, interview and presentation preparation.
- Assign and assess homework, quizzes, and progress reports to track student improvement and adjust teaching methods accordingly.
- Foster a supportive and engaging online learning environment that boosts student confidence and motivation.
- Successfully helped students improve their English proficiency, with measurable progress in grammar, pronunciation, and fluency.
- Adapt teaching strategies to accommodate different learning styles, ensuring maximum comprehension and retention.
Customer Service Consultant
Outsurance
06.2018 - 05.2020
- Handled high-volume inbound and outbound customer inquiries, providing accurate information on products, policies, and services.
- Resolved customer complaints efficiently, ensuring high satisfaction and retention rates.
- Assisted clients with policy queries, claims processing, and billing concerns, maintaining a professional and empathetic approach.
- Maintained up-to-date knowledge of insurance policies and regulatory requirements to offer informed solutions.
- Achieved 96.73% customer satisfaction rate , demonstrating strong problem-solving skills.
- Trained new customer service representatives on handling objections and improving client engagement.
Quality/Sales Coach
MiWayLife
06.2016 - 01.2018
- Conducted one-on-one coaching sessions with sales agents to improve customer interaction and policy sales.
- Analyzed quality assurance (QA) data to identify trends and recommend strategies for enhancing customer experience.
- Provided feedback and training on soft skills, objection handling, and compliance.
- Developed individualized coaching plans to address performance gaps, leading to increased customer retention and satisfaction.
Sales & Financial Advisory Roles (Summarized)
Comparisure (2018), MiWayLife (2016–2018),DCH (201
- Consulted with clients to assess financial needs and provide tailored solutions.
- Built and maintained relationships with high-net-worth clients, ensuring long-term customer loyalty.
- Assisted customers with claims, policy renewals, and account updates, reinforcing trust in the company.
- Consistently exceeded sales targets and provided exceptional after-sales support.
Education
Bachelor of Commerce - Financial Management
University of South Africa
Johannesburg, South Africa 07.2021 - Current
Wealth Management -
De Vries Management & Training Services
02.2017 - 12.2017
National Senior Certificate -
University of South Africa
Durban, South Africa 01.2008 - 12.2008
Skills
Online Tutoring & Education
✔ Lesson Planning
✔ Student Assessment & Progress Tracking
✔ English Language Proficiency Coaching (A2 – C1)
✔ Adapting Teaching Styles for Different Learning Needs
Customer Service & Communication
✔ Handling Customer Inquiries & Providing Support
✔ Problem-Solving & Critical Thinking
✔ Active Listening & Empathy
✔ Managing Difficult Customers & Resolving Issues
Technical & Digital Tools
✔ Proficiency in Online Teaching Platforms
✔ Customer Support Software
✔ Email and Phone Support
✔ Data Entry & Report Generation
Organizational & Soft Skills
✔ Time Management & Multitasking
✔ Team Collaboration & Leadership
✔ Fast Learner & Adaptable to New Environments
Timeline
Bachelor of Commerce - Financial Management
University of South Africa
07.2021 - Current
Online English Tutor
Preply
08.2020 - Current
Customer Service Consultant
Outsurance
06.2018 - 05.2020
Wealth Management -
De Vries Management & Training Services
02.2017 - 12.2017
Quality/Sales Coach
MiWayLife
06.2016 - 01.2018
National Senior Certificate -
University of South Africa
01.2008 - 12.2008
Sales & Financial Advisory Roles (Summarized)
Comparisure (2018), MiWayLife (2016–2018),DCH (201
Similar Profiles
Aisha WonchikoAisha Wonchiko
ESL Tutor at PreplyESL Tutor at Preply
Russell Jovan KhanRussell Jovan Khan
Online English Tutor at PreplyOnline English Tutor at Preply
Maaz AhmadMaaz Ahmad
Tutor at PreplyTutor at Preply