NQOBILE DHLADHLA

I am a passionate and ambitious individual who thrives on rewarding challenges and continuous growth. As a Help Desk Team Leader, I’ve successfully led high-performing teams while driving service excellence and cross-functional collaboration. I adapt quickly to new environments, work effectively in teams, and lead with strong interpersonal skills, discipline, and reliability. I take pride in the quality of my work and consistently strive to exceed expectations through dedication, ownership, and a solutions-driven mindset.

• Supervised team of 14 staff members.
• Contributed to the development of Mobius and Knowledge Base (KB), enhancing team efficiency and improving onboarding processes.
• Led cross-functional collaboration with Product and Training teams to align platform improvements with support needs.
• Built a high-performing, engaged support team by promoting open communication, collaboration, and shared ownership.
• Recognized for outstanding leadership with multiple awards:
  🏅 Best Team Leader – July & September 2024
  🏅 Spencer Seconded Team Leader – 2024
  🏅 Best Team Leader of the Year – 2024

Quintinite (Spencer Technologies) 

Team Leader: Tshepiso Pooe 

Mobile: (+27) 74 309 8024 

Telephone: (010) 534 8095

Mr Price Sports 

Store Manager: Percy Monyela 

Mobile: (+27) 82 514 2897 

Telephone: (011) 880 5796 

Merchants (Cell C) 

Team Leader: Themba Duiker

Mobile: (+27) 62 398 3359 

Telephone: (011) 575 2000 

WebHelp (Amazon) 

Team Leader: Thabo Mothiba 

Mobile: (+27) 82 883 9247