Nqobile Cemane
Service Consultant
Durban
Summary
I am an assertive, highly motivated driven individual who believes in herself. My level of commitment always helps me to work under all humanly possible conditions, for example, working under pressure. During school holidays I worked for Sanilina (PTY) LTD as an admin clerk. This part-time job has evoked in me a passion for community development. Also have enabled me to communicate with people at all levels and from all walks of life and I’ve constantly been challenged to be patient. I have passed my matric. My years in school have taught me to apply myself in any situation; they have given me exceptional techniques to tackle any problem in whatever form. I have been participating in communication, leadership and group functioning at school, and they’ve been beneficial in all my undertakings and will continue to benefit me wherever I go.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
CCI South Africa
Durban
01.2023 - Current
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Sales Consultant Representative
Outworx
Durban
02.2022 - 01.2023
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Negotiated contracts with clients and developed relationships with key personnel.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
Admin Clerk
Sanilina (PTY) LTD
01.2015 - 01.2016
- Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information
- Compiles and maintains records of business transactions and office activities of establishment, performing and utilizing knowledge of systems or procedures
- Opens and routes incoming mail, answers correspondence, and prepares and reports.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Ridge Park College
Durban 01.2013 - 12.2014
Matriculated -
Queensburgh Girls High School
Malvern 01.2015 - 12.2017
Skills
Scheduling
Data Entry
Data Collection
Complaint Resolution
Call Management
Product Knowledge
Critical Thinking
CRM Software
Microsoft Office Suite
Creative problem solving
Recordkeeping strengths
Administrative support
International sales support
CRM
Money handling abilities
Technical Support
Strategic sales knowledge
Staff education and training
Service standard compliance
Complaint resolution
Report preparation
Sales expertise
Account management
Report Generation
Timeline
Customer Service Representative
CCI South Africa
01.2023 - Current
Sales Consultant Representative
Outworx
02.2022 - 01.2023
Matriculated -
Queensburgh Girls High School
01.2015 - 12.2017
Admin Clerk
Sanilina (PTY) LTD
01.2015 - 01.2016
Ridge Park College
01.2013 - 12.2014