Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nqobile Cemane

Service Consultant
Durban

Summary

I am an assertive, highly motivated driven individual who believes in herself. My level of commitment always helps me to work under all humanly possible conditions, for example, working under pressure. During school holidays I worked for Sanilina (PTY) LTD as an admin clerk. This part-time job has evoked in me a passion for community development. Also have enabled me to communicate with people at all levels and from all walks of life and I’ve constantly been challenged to be patient. I have passed my matric. My years in school have taught me to apply myself in any situation; they have given me exceptional techniques to tackle any problem in whatever form. I have been participating in communication, leadership and group functioning at school, and they’ve been beneficial in all my undertakings and will continue to benefit me wherever I go.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative

CCI South Africa
Durban
01.2023 - Current
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Sales Consultant Representative

Outworx
Durban
02.2022 - 01.2023
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.

Admin Clerk

Sanilina (PTY) LTD
01.2015 - 01.2016
  • Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information
  • Compiles and maintains records of business transactions and office activities of establishment, performing and utilizing knowledge of systems or procedures
  • Opens and routes incoming mail, answers correspondence, and prepares and reports.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

Ridge Park College
Durban
01.2013 - 12.2014

Matriculated -

Queensburgh Girls High School
Malvern
01.2015 - 12.2017

Skills

Scheduling

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Timeline

Customer Service Representative

CCI South Africa
01.2023 - Current

Sales Consultant Representative

Outworx
02.2022 - 01.2023

Matriculated -

Queensburgh Girls High School
01.2015 - 12.2017

Admin Clerk

Sanilina (PTY) LTD
01.2015 - 01.2016

Ridge Park College
01.2013 - 12.2014
Nqobile CemaneService Consultant