Nqobile Cele
Durban
Summary
Dynamic customer service professional with experience at Concentrix/Webhelp, excelling in active listening and critical thinking. Proven track record of enhancing team efficiency through training and delivering exceptional service, resulting in increased customer satisfaction. Skilled in data entry and adept at resolving inquiries swiftly, ensuring a positive experience for all clients.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Concentrix/Webhelp
09.2024 - Current
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Assisted in training new staff on customer service protocols and company policies.
Restaurant Waiter
AuthentiQ Bar & Restaurant
10.2022 - 05.2024
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables simultaneously, delivering accurate orders in a fast-paced environment.
- Assisted in training new staff on menu items and service protocols to enhance team efficiency.
- Collaborated with kitchen staff to ensure timely food delivery and address customer preferences.
Education
High School Diploma -
Hillgrove Secondary School
Durban 12.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
I have been awarded for being the most improved customer service representative twice and I've been awarded for being the top performer for the month of June and June 2025
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
Concentrix/Webhelp
09.2024 - Current
Restaurant Waiter
AuthentiQ Bar & Restaurant
10.2022 - 05.2024
High School Diploma -
Hillgrove Secondary School