Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Nozizwe Nashwa

Quality Control Manager
Benoni

Summary

Quality Management professional with successful career delivering efficiency and standardization; experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and maintain Quality Management System in accordance with requirements of FSSC 22000, ISO 9001, SANAS, NRCS, HALAAL, KOSHER and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement through the use of TPM tools as well as other problem solving tools. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods.


Organized and analytical with excellent written and verbal communication skills. Results focused, insightful, integrity, collaboration and open to new ideas.

Overview

14
14
years of professional experience
9
9
years of post-secondary education

Work History

Quality Control Manager

Colgate-Palmolive
Boksburg
07.2021 - Current
  • Collaborate with stakeholders to verify delivery of desired quality requirements to distributors.
  • Develop and analyze quality control processes and deliverables to determine present standards and establish recommended action plans.
  • Use Statistical Process Control and establish procedures to minimize errors and maximize customer satisfaction.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Train & develop the Quality Department staff using the principles of Coaching & Feedback as well as the Competency Development Map.
  • Interface with Global & Divisional Quality/ Microbiology/ Analytical teams to provide input on procedures and analytical method.
  • Measure Global and Divisional KPIs and effectively use them to drive continuous improvement.
  • Ensure compliance with Quality-related local regulatory requirements.
  • Support the supplier audit programs to improve supplier performance.
  • Manage customer and consumer complaints handling process.
  • Lead the Quality portion of the plant change management process.
  • Ensure optimization of laboratory resources for the Chemistry, Microbiology and Packaging Laboratories whilst maintaining budget for the laboratories.
  • Derive and maintain the Quality Training Program to build local capability at the plant level

Quality Assurance Manager

Nestlé
Harrismith
11.2018 - 09.2020
  • Organize and Lead the Quality function in the manufacturing operation.
  • Develop the quality strategy for the factory and provide inputs to KPI targets.
  • Effectively liaise with officials of standard enforcing agencies, authorities and external parties in the area of Quality Management.
  • Promote and develop a quality awareness culture in the manufacturing operation and other stakeholders.
  • Lead the implementation of TPM Quality Pillar in the factory and ensure successful projects.
  • Support continuous improvement including new marketing strategies.

Assistant Quality Assurance Manager

Nestlé
Harrismith
11.2015 - 10.2018
  • Lead the microbiology section and ensure full GLP compliance.
  • Lead development of the Operational Master Plan for QA department.
  • Participate in the vendor approval process and conduct site vendor audits.
  • Lead and participate in defect reduction projects as allocated.
  • Ensure Food Safety and Compliance are maintained during continuous improvement initiatives through proper management of change.
  • Prepare QA reports and trend analysis and present to key stake holders i.e. local and international.

End to End Quality Executive

Nestlé
Cabuyao
10.2017 - 04.2018
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Lead the verification of compliance to Quality Monitoring Schemes in the factory.
  • Lead the traceability and mock recall processes in the factory.
  • Drive quality related defect reduction initiatives to achieve zero quality defects.
  • Main contact point for Procurement and Supply Chain.

Quality Assurance Systems Specialist

Nestlé
Harrismith
04.2011 - 10.2015
  • Resolve problems, improve operations and provide exceptional service.
  • Use coordination and planning skills to achieve results according to schedule.
  • Create plans and communicate deadlines to complete projects on time.
  • Maintain SAP master data and release criteria for all materials in the factory.
  • Release of Finished Goods within the set turnaround time.
  • Establish the factory Quality Monitoring Schemes and align with the HACCP plans.
  • Manage the document and record control process of quality instructions and procedures.
  • Develop a quality system audit team and audit plan and ensure that it is carried out.
  • Manage corrective actions process and assess the effectiveness of corrective actions.
  • Training and coaching of operators on quality requirements and Quality pillar activities.

QC Microbiologist

Nestlé
Harrismith
07.2010 - 03.2011
  • Maintain and update the pathogen monitoring plan.
  • Competency building of the microbiology team.
  • Conduct GMP inspections in the factory, generate and communicate reports to management.
  • Implement new analytical methods and maintain calibration and service plans.
  • Lead investigations related to microbiological out of norms.
  • Conduct GLP and 5S audits in the lab.

Assistant Microbiologist

Nestlé
Harrismith
03.2008 - 06.2010
  • Stock control of media and chemicals.
  • Aseptic sampling and analysis of raw materials, finished goods, water, air, canteen food and other samples.
  • Media presentation and ICP checks.
  • Participate in bi-annual Proficiency test.
  • Train operators on basic microbiology principles.

Trainee Laboratory Assistant

Empangeni Pathology Laboratory
Empangeni
09.2007 - 09.2007
  • Isolate and identify microorganisms from clinical specimens.
  • Sample reception, labeling and storage.
  • Update Internal Control Plans.
  • Allocate priorities for tests and samples.
  • On time submission of results to the lab technician.
  • Ensure correct and proper disposal of microbiological waste.

Education

Bachelor of Science - Microbiology

University Of Zululand
Empangeni
01.2004 - 12.2007

High School Diploma -

Mampoi High School
Qwa-Qwa
01.1999 - 12.2003

Skills

Recruiting and Hiring

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Accomplishments

  • 2022: Received recognition from Colgate-Palmolive Team Leader for "Teamwork & Collaboration": Provided training and coaching to shop-floor operators and engineering on Quality Defects
  • 2019: Received recognition from the ESAR region Senior leaders i.e CEO, Nestle Nutrition Business Manager, Technical Director and Harrismith Factory Manager for “Reduction of Foreign Body complaints by 40%”
  • 2019: Received recognition from the ESAR Technical leaders for “Collaboration, Make a difference, Lead to win, Manage for results”: Helping the factory achieve 600 tonnes per week
  • 2019: Received recognition from the Nestle Nutrition Business Manager of Nestlé ESAR region for “Collaboration, making a difference, manage for results”: Collaborated with Procurement team in a contingency project to source Microbiologically compliant Skim Milk Powder raw material in order to avoid an out of stock situation of finished goods, thus avoiding a major business impact in selling markets.
  • 2019: Received a certificate of appreciation from the ESAR region Quality Manager, Babelegi Factory Manager and Performance Acceleration Leader for “Contribution during Quality Acceleration week at Nestle Babelegi factory”
  • 2018: Received recognition from the CEO of Nestlé ESAR region for "Collaboration through delivered results": Collaborated with Marketing team to launch new product categories (Stage 4) for Infant Nutrition in order to gain market penetration through advertising. The new products were successfully launched in record time.
  • 2011: Received recognition from Harrismith Factory Manager for "Displaying exceptional innovative mind set"

Additional Information

Additional Trainings:


Leadership Trainings


● 8 Pillars of effectiveness (PMI) ● Emotional intelligence (PMI) ● Coaching methodology (Nestle) ● Disabled employees in the workplace (PMI) ● Unconscious biasness (PMI)


Functional Trainings


● FSSC 22000 (Progress Excellence) ● ISO 9001 (Progress Excellence) ● ISO 14001 (SGS) ● Internal Auditing of Management Systems (Progress Excellence) ● Train the trainer (PMI) ● Quality Management Systems (Nestle) ● Net content control (Nestle) ● Statistical Process Control (Nestle) ● Crisis and incident management (Nestle) ● HACCP Level B (Nestle) ● Introduction to TPM (Nestle) ● TPM Quality Pillar Leaders (Nestle) ● Good Laboratory Practices (Nestle) ● Packaging techniques and analysis (Nestle) ● Sensory techniques and Specifications (Nestle) ● Tetra Pak Aseptic Quality (Tetra Pak) ● Management for Junior Managers (PMI)


REFFERENCES

1. Godfrey Masoetsa - "Nestlé South Africa " Nestlé Quality Assurance Centre Lab Manager +27 72 800 7296 godfrey.masoetsa@za.nestle.com


2. Raymond Magagula - "Discovery " Business Development Manager +27 82 764 8892 raymondmagagula@discovery.bank







Timeline

Quality Control Manager

Colgate-Palmolive
07.2021 - Current

Quality Assurance Manager

Nestlé
11.2018 - 09.2020

End to End Quality Executive

Nestlé
10.2017 - 04.2018

Assistant Quality Assurance Manager

Nestlé
11.2015 - 10.2018

Quality Assurance Systems Specialist

Nestlé
04.2011 - 10.2015

QC Microbiologist

Nestlé
07.2010 - 03.2011

Assistant Microbiologist

Nestlé
03.2008 - 06.2010

Trainee Laboratory Assistant

Empangeni Pathology Laboratory
09.2007 - 09.2007

Bachelor of Science - Microbiology

University Of Zululand
01.2004 - 12.2007

High School Diploma -

Mampoi High School
01.1999 - 12.2003
Nozizwe NashwaQuality Control Manager