Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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NOZIPHO PORCIA MASANGO

Customer Service Consultant
Makula, Katlehong

Summary

I know that I would be of great value in the Department based on my knowledge, skills and experience. I have extensive experience in customer service and dealing with people at all levels and different cultures.Based on my experience working at Merchants a division of Vodacom as a Call Centre agent, AVI National Brands as a Customer Service Consultant , Kimberly Clark of South Africa as a Rebate and Pricing Controller and CS Onboarder at BooksySA.

I believe this would stand me in good stead for a position in the Department. My work experience has taught me a lot on a personal level as well as on a professional level to always strive where service delivery is concerned.

I would be suitable to work in that environment, not just based on my knowledge and skills but I also bring a solution based approach, creativity and great work ethics. I am very passionate about development which is highlighted through my determination to keep abreast of social issues in South Africa. I thrive under pressure and am able to hit the ground running.

Overview

9
9
years of professional experience
12
12
years of post-secondary education
6
6
Certifications
4
4
Languages

Work History

Customer

BooksySA
Remote
09.2021 - 01.2023
  • Answer customer questions (phone, live chat and email)
  • Train/Onboard customers over the phone
  • Preston Booksy features, handling customer basic setup, handling first questions
  • Build and maintain relationship with customers by supporting customers into transition of their customers into new way of making bookings
  • Ability to potentially upswell and create further opportunities to clients
  • Advise customers on further usage of the app in communication and marketing
  • Cooperate with sales department to deliver best customer experience
  • Liaising with different teams to ensure the best customer experience
  • Up selling additional products to existing merchants
  • Billing
  • Payment allocation

Rebates and Pricing Controller

Kimberly Clark of South Africa
Bedfordview
02.2018 - 03.2019
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed strong communication and organizational skills through working on group projects.

Customer Service Consultant

AVI National Brands
Isando
06.2010 - 09.2015
  • Makes sure EDI orders come through on the system
  • Investigates if there is a delay
  • Release EDI lines
  • Confirm orders for customers
  • Move orders to the correct dates
  • Ensure EDI lines have correct pricing and correct deals are loaded
  • Handle stock, pricing and delivery queries
  • Handle and resolve customer complaints
  • Provide customer with product and services information
  • Identifies and escalates priority issues
  • Follow up on customers’ orders by confirming deliveries
  • Check stock availability and inform the client
  • Prepare NOD reports

Inbound Call Centre Consultant

Vodacom
Johannesburg
01.2009 - 05.2010
  • Receive queries telephonically
  • Query resolution
  • Complete call logs
  • Handle Vodacom sim card queries.

Education

UNISA
Daveyton, South Africa
04.2001 - 04.2007

Call Centre Diploma

Quest Computer Skills Centre
Bedfordview, South Africa
04.2001 - 04.2006

High School Diploma -

Jeppe Education Centre
Johannesburg, South Africa
01.2006 - 12.2006

Skills

    SAP

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Certification

Female

References

 

Name: Jihad Sakildien

Position: Team leader at Booksy SA

Contact number: 063 031 6555 / 021 825 0977

Name:Daleen Tolken

Position : Credit Manager 

Company: Kimberly Clark of South Africa   

Contact number: 011 456 5853

Name : Hanta Vos 

Position : Team Leader at AVI National Brands 

Contact number : 073 318 2424 

Timeline

Customer

BooksySA
09.2021 - 01.2023

Rebates and Pricing Controller

Kimberly Clark of South Africa
02.2018 - 03.2019

Customer Service Consultant

AVI National Brands
06.2010 - 09.2015

Inbound Call Centre Consultant

Vodacom
01.2009 - 05.2010

High School Diploma -

Jeppe Education Centre
01.2006 - 12.2006

UNISA
04.2001 - 04.2007

Call Centre Diploma

Quest Computer Skills Centre
04.2001 - 04.2006
NOZIPHO PORCIA MASANGOCustomer Service Consultant