Nozipho Penelope Mathibela
Hospitality Industry
Centurion Highveld
Summary
MATHIBELA Reservations/Office Administrator PROFILE I am sales-oriented professional with expertise in client relationship management, customer satisfaction and retention. In all the roles I have held, I have fostered strong relationships with customers. Working at African Pride Irene Country Lodge as Front of House Administrator responsible for guest bookings, cross and upselling of all service offerings, I exceeded all my targets. I simultaneously gained respect from staff and management. My reference will be happy to discuss my positive attitude and strong work ethic. I look forward to discussing my application further in an Interview.
Overview
6
6
years of professional experience
Work History
TRAINEE
CENTURION LAKE HOTEL
01.2011
- Responsible for providing a friendly, welcoming, and efficient service to hotel guests, in line with hotel’s vision and values on customer’s satisfaction | Respond courteously to guests’ requests.
ADMINISTRATOR
AFRICAN PRIDE IRENE COUNTRY LODGE
09.2015 - 03.2021
- Welcome guests | Managing day-to-day operations of the hotel
- Deal with guest requests to insure a comfortable stay |Assist with keeping the hotel reception area clean and tidy |Administer all routes of reservations to ensure that room bookings are made and recorded accurately | Undertake to general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area | Adhere to all fire and safety procedures and to assist in the evacuation process in the event of a fire.
Education
Hospitality Youth Initiatives -
Certificate of Completion: In-house Training - undefined
National Certificate: IT End User Computing - undefined
Vuyiswa Mtolo Secondary
National Senior Certificate - undefined
Skills
Speak 6 of the 11 RSA Languagesundefined
Accomplishments
- ANEW Hotels &Resorts
- Responsible for Welcoming Guests, answering phone calls only for ANEW
- Hotels Head Office as well doing Office Administration, working with micros system pulling daily reports for all 14 Properties that ANEW hotels have and getting some items from the hotels that needs to be added on
- Micros.
Timeline
ADMINISTRATOR
AFRICAN PRIDE IRENE COUNTRY LODGE
09.2015 - 03.2021
TRAINEE
CENTURION LAKE HOTEL
01.2011
Hospitality Youth Initiatives -
Certificate of Completion: In-house Training - undefined
National Certificate: IT End User Computing - undefined
Vuyiswa Mtolo Secondary
National Senior Certificate - undefined
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