Microsoft office
Nozipho Nthabiseng Elizabeth Makena
Marketing
Soweto
Summary
Dynamic sales professional with a proven track record at Indwe Risk Services, excelling in customer retention and sales development. Leveraged exceptional customer service and time management skills to expand client base and increase sales revenue. Specialized in building strong relationships and enhancing client satisfaction, achieving significant customer loyalty and sales growth.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Sales Representative
Indwe Risk Services
Houghton Estate
11.2023 - 07.2024
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
References
- Mr. Darius McKay
Manager at Indwe Risk Services.
+27 83 743 2372
2023-2024
Call Agent
Aegis Startek
Sunninghill
02.2022 - 10.2023
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
- Retained customers by providing exceptional service, preventing potential cancellations or account closures.
References
- Mr. Masilo Mohale
Team leader at Aegis Startek
+27 72 760 8923.
2022-2023
Education
National Diploma - Marketing Management
The Vaal University of Technology
Vanderbijlpark, South Africa 02.2017 - 04.2020
High School Diploma -
Leshata Secondary School
Orange Farm, GP 01.2012 - 01.2016
Skills
Customer service
Sales development
Time management
Client service
Customer retention
Software
Timeline
Sales Representative
Indwe Risk Services
11.2023 - 07.2024
Call Agent
Aegis Startek
02.2022 - 10.2023
National Diploma - Marketing Management
The Vaal University of Technology
02.2017 - 04.2020
High School Diploma -
Leshata Secondary School
01.2012 - 01.2016
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