NOZIPHO NGWANE
Senior Product Sales Specialist
MIDRAND
Summary
Customer Relationship Manager with over 10 years of experience in account management, project management, and business development within various organizations. Known for strong interpersonal skills, strategic thinking, and the ability to build and maintain client relationships. Adept at driving projects, managing teams, and negotiating contracts to meet organizational goals. Skilled in leveraging CRM software, data analysis, and customer insights to enhance customer satisfaction and loyalty.
Overview
22
22
years of professional experience
1
1
Certification
3
3
Languages
Work History
SENIOR PRODUCT SALES SPECIALIST [FT Contract]
AXIZ (ALVIVA HOLDINGS)
01.2024 - Current
- I am responsible for driving sales growth, by developing and implementing strategies to sell specific product categories.
- Working closely with sales, marketing, and development teams to understand customer needs, and offer customized solutions for Partner end users.
- It is my responsibility to develop and execute sales plans to achieve revenue targets and qualify new business opportunities and manage existing client relationships.
- Research target customers and identify market trends, whilst analyzing competitor activities.
- Track sales matrix, report on performance and identify areas of improvement.
CLIENT RELATIONSHIP MANAGER
STATE INFORMATION TECHNOLOGY AGENCY (SITA SOC)
01.2015 - 01.2024
- Managed a portfolio of National Government customers, determining ICT needs and providing tailored solutions within contractual constraints.
- Led contract negotiations with Government Chief Information Officers, achieving favourable terms and ensuring policy compliance.
- Oversaw service provider SLAs, ensuring timely delivery of innovative solutions and maintaining high standards of professional engagement.
- Built and maintained strategic relationships with Government Departments and strategic delivery partners, enhancing collaboration and business continuity.
- Contributed to budgeting processes, achieving targeted revenue and controlling expenditures within approved budgets.
PROJECT MANAGER
KUYASA LOGISTICS AND PROJECTS
01.2014 - 01.2015
- Managed the delivery of services and solutions to high-growth markets, ensuring client satisfaction and profitable revenue growth.
- Evaluated client business strategies, identified new opportunities, and conducted needs assessments to tailor service offerings.
- Led client engagements, structured large contracts, and ensured successful delivery through effective project management.
- Mentored team members, providing performance feedback and professional development opportunities.
BUSINESS DEVELOPMENT SPECIALIST
NASHUA LIMITED
01.2012 - 01.2013
- Pursued new clients and generated leads, enhancing the company's market presence and revenue streams.
- Engaged in public relations activities, organized events, and built a robust client database.
- Collaborated with marketing teams to strengthen business relationships and promote product offerings.
HP PRODUCT SPECIALIST
NASHUA LIMITED
01.2010 - 01.2012
- Managed product requirements, conducted user research, and analyzed market conditions to optimize product offerings.
- Represented HP products to Nashua's franchises, maintaining strong business relationships and exploring new opportunities.
KEY ACCOUNTS MANAGER
MTN SOUTH AFRICA
01.2009 - 12.2009
- Identified at-risk accounts, implemented retention strategies, and ensured customer satisfaction through proactive engagement.
- Conducted strategic account reviews, identified products that met customer needs, and managed billing disputes.
- Strengthened relationships with key users and provided feedback to product marketing teams for continuous improvement.
KEY ACCOUNTS MANAGER
PHILIPS SA
01.2007 - 01.2009
- Developed and implemented account management strategies, creating long-term relationships with stakeholders.
- Led account plans, business strategy, and coordinated internal teams to deliver high-quality services.
- Acquired and managed key accounts, driving brand loyalty and profitable volume growth.
JUNIOR RETAIL OPERATIONS MANAGER
SPAR GROUP
01.2007 - 12.2007
- Led and managed 10 Spar Retail Stores, ensuring budget and financial targets were met.
- Developed business plans to achieve operational targets and maintain high standards of service delivery.
TRAINEE SALES MANAGER
EDCON
01.2006 - 01.2007
- Assisted in managing store performance, customer service, and adherence to business procedures.
Foreign Trademark Administrator
Bowman Gilfillan Attorneys
01.2004 - 01.2006
Debtors Clerk
Bowman Gilfillan Attorneys
01.2003 - 12.2003
Education
Bachelor of Administration (B. Admin Degree) - undefined
University of KwaZulu Natal
Bachelor of Commerce (Honours Degree) - Marketing and Management
University of KwaZulu Natal
Foundation Management Programme - undefined
Gordon Institute of Business Science (GIBS)
Skills
Customer Relationship Management (CRM)
Certification
ITIL Service Management
Timeline
SENIOR PRODUCT SALES SPECIALIST [FT Contract]
AXIZ (ALVIVA HOLDINGS)
01.2024 - Current
CLIENT RELATIONSHIP MANAGER
STATE INFORMATION TECHNOLOGY AGENCY (SITA SOC)
01.2015 - 01.2024
PROJECT MANAGER
KUYASA LOGISTICS AND PROJECTS
01.2014 - 01.2015
BUSINESS DEVELOPMENT SPECIALIST
NASHUA LIMITED
01.2012 - 01.2013
HP PRODUCT SPECIALIST
NASHUA LIMITED
01.2010 - 01.2012
KEY ACCOUNTS MANAGER
MTN SOUTH AFRICA
01.2009 - 12.2009
KEY ACCOUNTS MANAGER
PHILIPS SA
01.2007 - 01.2009
JUNIOR RETAIL OPERATIONS MANAGER
SPAR GROUP
01.2007 - 12.2007
TRAINEE SALES MANAGER
EDCON
01.2006 - 01.2007
Foreign Trademark Administrator
Bowman Gilfillan Attorneys
01.2004 - 01.2006
Debtors Clerk
Bowman Gilfillan Attorneys
01.2003 - 12.2003
Bachelor of Administration (B. Admin Degree) - undefined
University of KwaZulu Natal
Bachelor of Commerce (Honours Degree) - Marketing and Management
University of KwaZulu Natal
Foundation Management Programme - undefined
Gordon Institute of Business Science (GIBS)
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