Nozipho Mabaleka
Healthcare Assistant
Edenvale, Johannesburg,South Africa
Summary
Skilled care provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
I am a resourceful, hardworking and diligent care assistant with a genuine interest, expertise and enthusiasm for helping and looking after people. Maintaining a healthy and safe environment and making sure resources are utilized effectively and according to practice and guidelines. Excellent documenting skills.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Care Assistant Volunteer
Rand Aid Association
Johannesburg, South Africa
01.2022 - Current
- Supporting patient with personal care needs such as showering, bed bathing, lift and carry and - applying body creams
- Maintaining a clean environment
- Feeding
- Providing assistance in meeting daily needs of a patient
- Bed making, and packing.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained confidentiality and compliance standards for optimised patient care.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Assisted clinical staff with wound care and health assessments, enhancing care continuity between support teams.
- Met with patients and families to discuss care plan adaptations, seeking continual improvement and development.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
Care Worker (Homecare)
Private Home Smith Family
Johannesburg, South Africa
03.2017 - 10.2021
- Supporting patient with personal care needs such as showering,
- Maintaining a clean environment
- Meal preparation serving and feeding.
- Providing personal care and grooming
- Held high regard for patients' privacy and dignity while performing sensitive duties, such as showering, toileting and dressing.
- Optimised outcomes by providing person-centered care tailored to user needs and lifestyle.
- Created a safe working environment, ensuring adherence to OSHA and infection control standards.
- Improved quality of life by supporting various aspects of personal care, including bathing and grooming.
- Developed warm and positive relationships with users, resulting in excellent satisfaction scores.
- Promoted inclusion, maintaining positive links with a variety of community organizations.
- Maintained strict confidentiality at all times, adhering to relevant company policy.
Office Administrator
Mab Line Transportation
Johannesburg, South Africa
06.2013 - 02.2017
- Handled mail and correspondence for 5+ employees.
- Processed invoices and financial data with strong eye for detail.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Monitored contract delivery to achieve key deliverables.
- Analysed performance reporting to enhance team processes.
- Scheduled meetings and corporate events using exceptional organisation and planning abilities.
- Managed highly complex diaries for senior staff through effective calendar planning.
- Guided stationery and office supplies purchasing activities to achieve budgetary targets.
- Coordinated repairs and building upgrades.
- Submitted timely stationery orders, researching cost-efficient suppliers to reduce spending.
- Produced and distributed monthly reports using Excel knowledge.
- Recorded meeting minutes accurately, communicating with relevant teams for prompt action.
- Managed staff travel arrangements to identify best available options.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Registered visitors, guests and contractors upon arrival, providing relevant building access passes.
- Drafted, printed and compiled important formal documentation, strictly meeting required standards.
- Reduced costs and improved operational efficiencies by streamlining processes.
Front Desk Receptionist / Office Administrator
Tact Business Development and Management
Johannesburg, South Africa
01.2007 - 01.2013
- Tact Business Development and Management
- Scheduled meetings for internal personnel, partners and clients using Scoro.
- Transmitted digital and printed documents to customers by post or email.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Actioned more than 20 emails daily and handled up to 20 incoming phone calls.
- Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
- Processed and prepared documents, including memos, correspondence and travel vouchers.
- Resolved minor customer issues and requests for information, escalating complex problems to line manager.
- Expertly handled complaints and recorded customer feedback to enhance guest experience.
- Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
- Provided critical administrative support to [Number] co-workers.
- Assisted administrative staff with special projects using file management skills.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Delivered front of house duties with warm and professional manner.
- Updated Salesforce records to improve data quality.
- Supported sales and marketing teams, including lead and campaign list building.
- Coordinated maintenance services to achieve fully-functional office space.
- Supported fire evacuations with clear communication and rigorous attendance checks.
- Provided clerical support to company employees, including copying, faxing and file management.
- Managed office inventory to ensure timely ordering and replenishment of low-level stock.
- Reduced waiting times through effective time and resource management.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
Education
Certificate - Healthcare Assistant
Florence Academy
United Kingdom 01.2022 - 12.2022
Certificate - Office Administration
Rosebank College
South Africa 01.2012 - 12.2012
Certificate - A Guide to Dysphagia
Nutricia Academy
United Kingdom 01.2022 - 06.2023
Certificate - HEALTH CARE ASSISTANT
LORENCE ACADEMY COURSE:
South Africa 01.2022 - 12.2022
NVQ Level 1 - Home Based Care Level 2
The South African Red Cross Society
South Africa 01.2022 - 05.2022
Home Based Care Level 2 - Elderly Care Companion Domestic Assistant Course
CHILTON ELDERLY CARE COMPANION
South Africa 02.2021 - 02.2022
Skills
- Social care
- Care programme oversight
- Activities of Daily Living
- Nursing care
- Care plan management
- Personal care
- Safeguarding knowledge
- Medication administration
- Housekeeping
- Elderly care
- Documentation development
- Care management
- Disability care
- Organisational standards
- Meal preparation
- Basic life support
- Pressure area care
- Patient observations
- Patient risk assessment
Timeline
Certificate - Healthcare Assistant
Florence Academy
01.2022 - 12.2022
Certificate - A Guide to Dysphagia
Nutricia Academy
01.2022 - 06.2023
Certificate - HEALTH CARE ASSISTANT
LORENCE ACADEMY COURSE:
01.2022 - 12.2022
NVQ Level 1 - Home Based Care Level 2
The South African Red Cross Society
01.2022 - 05.2022
Care Assistant Volunteer
Rand Aid Association
01.2022 - Current
Home Based Care Level 2 - Elderly Care Companion Domestic Assistant Course
CHILTON ELDERLY CARE COMPANION
02.2021 - 02.2022
Care Worker (Homecare)
Private Home Smith Family
03.2017 - 10.2021
Office Administrator
Mab Line Transportation
06.2013 - 02.2017
Certificate - Office Administration
Rosebank College
01.2012 - 12.2012
Front Desk Receptionist / Office Administrator
Tact Business Development and Management
01.2007 - 01.2013
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