Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nozipho Dube

MANZINI

Summary

Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.

Overview

7
7
years of professional experience

Work History

Forex Teller

FNB Swaziland
02.2022 - Current
  • Execute customer transactions regarding cash, money orders and money exchange.
  • Proficient in exchanging 4 different currencies.
  • Maintain balancing record with 100% rate of accuracy.
  • Answer customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintain accurate records of customer transactions in line with bank procedures.
  • Proficient in using computers and other office equipment.
  • Record amounts received and prepared reports of transactions.
  • Process exchange and foreign currency.
  • Maintain friendly and professional customer interactions.
  • Perform all duties as assigned by supervisor
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Disburse cash and checks accurately while maintaining security of cash drawers.
  • Assist customers with banking needs and inquiries.
  • Refer customers to other banking departments for specialized dozens of bank’s routine transactions within time limits and established guidelines
  • Assess customer needs and introduce new products and services (credit cards, saving bonds etc)
  • Make sales referrals, suggest alternate channels and cross-sell products and services
  • Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
  • Comply with regulatory requirements
  • Manage risk in every transaction and detect fraudulent transactions to prevent losses
  • Resolve customers’ issues and provide relevant information

Bulk Teller

Fnb Swaziland
03.2019 - 02.2022
  • Handled various retail customer deposit transactions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Bank Teller

Fnb Swaziland
08.2016 - 02.2019
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Turned in excess cash to maintain drawer security.
  • Sold and cross-sold bank products to new and existing customers.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Education

Bachelor of Arts - Public Administration& Industrial Sociology

University of Swaziland
Matsapha
2006

High School Diploma -

St Theresas High School
Manzini
2002

Skills

  • Cash handling expertise
  • Customer Relationship Building
  • Cash Handling and Management
  • Goal-oriented
  • Self-sufficient
  • People-oriented
  • Excellent time management skills
  • Positive
  • Rapid Data Entry Skills
  • Compliance, Banking Laws, and Regulations
  • Cash Counting
  • Strong Work Ethic
  • Cash Handling Expertise
  • Excellent Time Management Skills
  • Exceptional Customer Service

Timeline

Forex Teller

FNB Swaziland
02.2022 - Current

Bulk Teller

Fnb Swaziland
03.2019 - 02.2022

Bank Teller

Fnb Swaziland
08.2016 - 02.2019

Bachelor of Arts - Public Administration& Industrial Sociology

University of Swaziland

High School Diploma -

St Theresas High School

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Nozipho Dube