Nozipho Dube
MANZINI
Summary
Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.
Overview
7
7
years of professional experience
Work History
Forex Teller
FNB Swaziland
02.2022 - Current
- Execute customer transactions regarding cash, money orders and money exchange.
- Proficient in exchanging 4 different currencies.
- Maintain balancing record with 100% rate of accuracy.
- Answer customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintain accurate records of customer transactions in line with bank procedures.
- Proficient in using computers and other office equipment.
- Record amounts received and prepared reports of transactions.
- Process exchange and foreign currency.
- Maintain friendly and professional customer interactions.
- Perform all duties as assigned by supervisor
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Disburse cash and checks accurately while maintaining security of cash drawers.
- Assist customers with banking needs and inquiries.
- Refer customers to other banking departments for specialized dozens of bank’s routine transactions within time limits and established guidelines
- Assess customer needs and introduce new products and services (credit cards, saving bonds etc)
- Make sales referrals, suggest alternate channels and cross-sell products and services
- Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
- Comply with regulatory requirements
- Manage risk in every transaction and detect fraudulent transactions to prevent losses
- Resolve customers’ issues and provide relevant information
Bulk Teller
Fnb Swaziland
03.2019 - 02.2022
- Handled various retail customer deposit transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Bank Teller
Fnb Swaziland
08.2016 - 02.2019
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Turned in excess cash to maintain drawer security.
- Sold and cross-sold bank products to new and existing customers.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Education
Bachelor of Arts - Public Administration& Industrial Sociology
University of Swaziland
Matsapha2006
High School Diploma -
St Theresas High School
Manzini2002
Skills
- Cash handling expertise
- Customer Relationship Building
- Cash Handling and Management
- Goal-oriented
- Self-sufficient
- People-oriented
- Excellent time management skills
- Positive
- Rapid Data Entry Skills
- Compliance, Banking Laws, and Regulations
- Cash Counting
- Strong Work Ethic
- Cash Handling Expertise
- Excellent Time Management Skills
- Exceptional Customer Service
Timeline
Forex Teller
FNB Swaziland
02.2022 - Current
Bulk Teller
Fnb Swaziland
03.2019 - 02.2022
Bank Teller
Fnb Swaziland
08.2016 - 02.2019
Bachelor of Arts - Public Administration& Industrial Sociology
University of Swaziland
High School Diploma -
St Theresas High School
Similar Profiles
Sibonginkhosi Christopher MavusoSibonginkhosi Christopher Mavuso
Promotional Officer at Government of Swaziland, Ministry of Commerce, Industry And TradePromotional Officer at Government of Swaziland, Ministry of Commerce, Industry And Trade
Mlungisi Gift professor GhxekwaMlungisi Gift professor Ghxekwa
Project Manager at SWAZILAND ACTION GROUP AGAINST ABUSE (SWAGAA)Project Manager at SWAZILAND ACTION GROUP AGAINST ABUSE (SWAGAA)
Busie Pinkie Simelane-SikhondzeBusie Pinkie Simelane-Sikhondze
Branch Manager at Swaziland Development Finance Corporation (FINCORP– First Finance Company)Branch Manager at Swaziland Development Finance Corporation (FINCORP– First Finance Company)