Noxolo Miranda Gishi
Customer Service Representative
Cape Town,WC
Summary
Dynamic Customer Service Representative with a proven track record at Amazon, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and effective communication. Skilled in IT support and quality assurance, consistently delivering exceptional service and fostering positive client relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Wipro
02.2023 - 11.2024
- Configured and resolved network queries enhancing client troubleshooting efforts.
- Assisted customers in activating 4G sim cards facilitating seamless connectivity.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Educated customers on invoices , ensuring clarity and understanding of charges.
- Troubleshoot connectivity issues , working to connect customers promptly and efficiently.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Amazon
02.2021 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Managed large amounts of incoming calls , to provide accurate , valid and complete information by using the right methods or tools.
- Handled customer complaints , provided appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Placed and tracked orders for the customers.
Internship Student
AXIZ
07.2018 - 07.2019
- Monitored and tracked deliveries to ensure prompt and accurate receipt of goods.
- Dispatched required application forms efficiently , maintaining operational flow.
- Administered the sending of records of employment (ROE) supporting HR processes.
- Managed switchboard communication , enhancing connectivity across departments.
- Engaged in effective communication via email and telephone to coordinate tasks.
Sales Assistant
Claire's
01.2018 - 07.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Quality Assurance and Confirmations Assistant
Omega Equity Release Finance
01.2017 - 12.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Oversaw the switchboard operations , ensuring efficient call handling.
- Validated sales transactions to uphold accuracy and compliance.
Cashier
Checkers
03.2016 - 10.2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Executed sales promotions effectively to boost store revenue.
Education
High School Diploma -
04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product management
Sales
IT support ( Microsoft 365 )
Decision making
Attention to detail
Time management
Quality Assurance
Team Collaboration
Communication
Timeline
Customer Service Representative - Wipro
02.2023 - 11.2024
Customer Service Representative - Amazon
02.2021 - 02.2022
Internship Student - AXIZ
07.2018 - 07.2019
Sales Assistant - Claire's
01.2018 - 07.2018
Quality Assurance and Confirmations Assistant - Omega Equity Release Finance
01.2017 - 12.2017
Cashier - Checkers
03.2016 - 10.2016
Sinenjongo High School - High School Diploma,
04.2001 -