Noxolo Miranda Gishi

Work History

Wipro

02.2023 - 11.2024

Configured and resolved network queries enhancing client troubleshooting efforts.
Assisted customers in activating 4G sim cards facilitating seamless connectivity.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Educated customers on invoices , ensuring clarity and understanding of charges.
Troubleshoot connectivity issues , working to connect customers promptly and efficiently.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Amazon

02.2021 - 02.2022

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Managed large amounts of incoming calls , to provide accurate , valid and complete information by using the right methods or tools.
Handled customer complaints , provided appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Placed and tracked orders for the customers.

AXIZ

07.2018 - 07.2019

Monitored and tracked deliveries to ensure prompt and accurate receipt of goods.
Dispatched required application forms efficiently , maintaining operational flow.
Administered the sending of records of employment (ROE) supporting HR processes.
Managed switchboard communication , enhancing connectivity across departments.
Engaged in effective communication via email and telephone to coordinate tasks.

Claire's

01.2018 - 07.2018

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.
Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Omega Equity Release Finance

01.2017 - 12.2017

Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Oversaw the switchboard operations , ensuring efficient call handling.
Validated sales transactions to uphold accuracy and compliance.

Checkers

03.2016 - 10.2016

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Welcomed customers and helped determine their needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Executed sales promotions effectively to boost store revenue.