Noxolo Francisca Khoza
Business Developer
Johannesburg
Summary
Noxolo Francisca Khoza an empowered female that has over 15 years experience in the Financial and Marketing Industries,highly-achieving Business Development Specialist bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
Business Development Specialist
Budget Business Insurance (TIH)
Johannesburg , South Africa
2017.01 - 2022.03
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Developed business pipeline using cold and warm techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
- Exceeded target individual average revenue goals year over year.
- Improved sales documents with cut and paste feature.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Compiled product and customer data to generate informed profit projections.
- Pitched plans and investment strategies to potential partners to raise capital.
- Communicated with local organizations to build networks and develop leads.
Personal Financial Advisor
Old Mutual Head Office
Johannesburg , South Africa
2014.01 - 2016.12
- Evaluated financial reporting systems, accounting and collection procedures and investment activities to make recommendations for changes to procedures, operating systems, budgets and other financial control functions.
- Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
- Advised clients on portfolio allocation and various investment types.
- Initiated customer relationships through prospecting, lead utilization, local market and community involvement.
- Educated clients on potential risks and rewards associated with various investments.
- Advised clients on investments, retirement and estate planning.
- Monitored and updated financial plans to comply with client goals.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Studied financial documents to identify potential areas needing improvement.
- Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports.
Fleet and Insurance Financial Administrator
WesBank
Johannesburg , South Africa
2008.01 - 2013.12
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed and maintained courteous and effective working relationships.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
Residual Refinance Marketer
Wesbank
Johannesburg , South Africa
2007.01 - 2008.12
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong communication and organizational skills through working on group projects.
Settlement and Collection Specialist
Wesbank
Johannesburg , South Africa
2006.02 - 2007.12
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used skip tracing and other techniques to locate debtors.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Collaborated with other departments to verify customer compliance with payment plans.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Maintained consistently high success rate of collecting on overdue accounts.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained accurate records of customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
AOL Consultant
Dimension Data
Johannesburg , South Africa
2005.01 - 2006.12
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Education
Matric - Matriculation
Fourways High School
Johannesburg 2003.01 - 2003.12
Certificate - Business Management
Damelin College
Johannesburg 2004.01 - 2004.12
Skills
Business-to-customer expertise
Timeline
Business Development Specialist
Budget Business Insurance (TIH)
2017.01 - 2022.03
Personal Financial Advisor
Old Mutual Head Office
2014.01 - 2016.12
Fleet and Insurance Financial Administrator
WesBank
2008.01 - 2013.12
Residual Refinance Marketer
Wesbank
2007.01 - 2008.12
Settlement and Collection Specialist
Wesbank
2006.02 - 2007.12
AOL Consultant
Dimension Data
2005.01 - 2006.12
Certificate - Business Management
Damelin College
2004.01 - 2004.12
Matric - Matriculation
Fourways High School
2003.01 - 2003.12
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