Noxolo Charlot Jack
Administrative Assistant
George
Summary
Dynamic professional with a proven track record at EXL Service, excelling in client relationship management and innovative problem-solving. Leveraging strong negotiation skills and call center experience, I consistently enhance customer satisfaction and streamline communication, driving organizational performance and delivering high-quality service.
Overview
7
7
years of professional experience
Work History
Agent Services Representative
EXL Service
04.2023 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Teller
Quickfin Loans
01.2020 - 11.2021
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Office Assistant
Ithemba Lobomi
01.2019 - 12.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
No Degree - Business Administration
Signa Academy
George, South Africa 04.2001 -
High School Diploma -
Imizamo Yethu Secondary
George, South Africa 04.2001 -
Skills
Call center experience
Strong negotiation skills
Data entry proficiency
Complaint handling
Timeline
Agent Services Representative
EXL Service
04.2023 - Current
Teller
Quickfin Loans
01.2020 - 11.2021
Office Assistant
Ithemba Lobomi
01.2019 - 12.2019
No Degree - Business Administration
Signa Academy
04.2001 -
High School Diploma -
Imizamo Yethu Secondary
04.2001 -