Noxolo Duma
Newcastle
Summary
Dedicated hospitality professional with two years of combined experience as a Waiter and Housekeeping Attendant at Tramonto Boutique Hotel. Skilled in delivering exceptional guest service, maintaining high standards of cleanliness, and ensuring memorable dining experiences. Adept at anticipating guest needs, working under pressure, and upholding international service standards. Seeking to bring strong interpersonal skills, resilience, and attention to detail to Seabourn Cruises. Customer-focused professional committed to excellence in service delivery. Utilises strong communication skills to enhance guest interactions and foster a warm atmosphere. Embraces challenges with a solution-oriented mindset, driving operational success and exceeding expectations.
Overview
4
4
Languages
1
1
Certification
2
2
years of professional experience
Work History
Waiter & Housekeeping Attendant
Tramonto Boutique Hotel
Newcastle
12.2024 - Current
- Maintained guest rooms and public areas to high cleanliness standards.
- Ensured timely preparation of rooms for arrivals and departures.
- Reported maintenance issues promptly to supervisors.
- Provided attentive food and beverage service in the hotel restaurant, ensuring guest satisfaction.
- Provided menu recommendations and explained dishes to enhance guest dining experience.
- Learned and remembered guest preferences to personalize service.
- Maintained professionalism during busy periods, ensuring guest satisfaction through calm and solution-oriented service.
- Ensured compliance with food safety and hygiene standards.
- Collaborated with colleagues to facilitate efficient daily operations and improve service delivery.
Education
High School Diploma -
AURORA COMPREHENSIVE SCHOLL
Gautenghospitality training
Skills
- Food hygiene knowledge
- Food safety compliance
- Menu knowledge
- Table service
- Table clearing
- Guest-focused communication
- Guest tracking
- Customer support
- Teamwork under pressure
- Time management
- Resilience and adaptability
- Positive and approachable
- Customer support-oriented
- Restaurant service standards
Languages
Zulu
First Language
English
Proficient
C2
Afrikaans
Beginner
A1
Xhosa
Proficient
C2
Certification
- Basic Food Hygiene Training, in-house, Tramonto Boutique Hotel
- English proficiency, fluent (spoken & written)
Custom
Physically fit: able to lift, bend, and perform repetitive tasks, Flexible with working hours and adaptable to cruise ship environment, Ambition for career growth within the hospitality industry
References
- Thando Nogcantsi - my reporting Maneger at TRAMONTO Boutique 4-star hotel
- contact number: 0726735270 Email: nogcantsithando@gmail.com
Timeline
Waiter & Housekeeping Attendant
Tramonto Boutique Hotel
12.2024 - Current
High School Diploma -
AURORA COMPREHENSIVE SCHOLL