NOXOLO SHABANGU

Medical Virtual Assistant | Healthcare Administrative Assistant

Johannesburg

Summary

Detail-oriented Medical Virtual Assistant with 2+ years of experience supporting U.S.-based healthcare operations, including insurance verification, claims submission, accounts receivable follow-up, and EMR documentation. Proven ability to manage high-volume administrative workflows while delivering accurate, compliant, and empathetic patient support. Experienced in virtual front-desk coordination and professional communication with patients, providers, and insurance representatives. Comfortable working U.S. hours and supporting multi-provider practices in fast-paced environments.

Overview

years of professional experience

Work History

Healthcare Administrative Assistant / Integration Specialist

U.S. Healthcare

08.2025 - Current

Conducted insurance eligibility and benefits verification for 50+ patients weekly, including Medicare, Medicaid, Managed Care, and Hospice plans
Reviewed and processed 100+ pharmacy invoices monthly, ensuring billing accuracy and minimizing discrepancies
Submitted, tracked, and followed up on insurance-related claims and documentation, resolving 90% of issues on first follow-up
Performed accounts receivable follow-ups on denied, delayed, and incomplete claims, improving resolution turnaround by 20%
Maintained and updated EMR records with 98%+ accuracy, including patient demographics, insurance details, and census data
Supported virtual administrative workflows aligned with U.S. healthcare operations and time zones
Collaborated with audit teams and account managers via Jira to streamline workflows and reduce backlog
Communicated professionally with healthcare providers, pharmacies, and stakeholders while maintaining strict HIPAA compliance

Wayleave Administrator

Britelink MCT

03.2022 - 05.2024

Managed 80+ applications monthly, ensuring accurate documentation and compliance with regulatory requirements
Coordinated with multiple stakeholders to track approvals and reduce delays, improving turnaround times by 15%
Maintained structured records and tracking systems, ensuring full document traceability and audit readiness
Provided consistent progress updates to management, improving operational visibility and workflow efficiency

Customer Service Representative / Quality Assessor

Caretol Insurance Brokers

01.2021 - 02.2022

Managed 40+ daily client interactions, handling inquiries, resolving issues, and updating CRM records
Conducted quality assurance checks on documentation, improving compliance accuracy by 15%
Delivered clear, professional, and empathetic communication, strengthening client relationships
Resolved customer issues efficiently, contributing to improved client satisfaction and retention

Education

Grade 12 -

Aurora Girls High School

Skills

Medical Virtual Assistance, Virtual Patient Check-In, Patient Communication

US Insurance Verification, Claims Submission & Tracking

Accounts Receivable (AR Follow-Up), Revenue Cycle Support

EMR/EHR Systems, Medical Billing Support, HIPAA Compliance

Scheduling & Coordination, Data & Records Management

Jira, CRM Systems, Microsoft Office, Google Workspace

TECHNICAL SKILLS

EMR/EHR Systems, Jira, CRM Systems, Microsoft Office (Excel, Word, Outlook), Google Workspace, Medical Billing & Insurance Tools, Data & Document Management

ADDITIONAL STRENGTHS

Strong understanding of U.S. insurance workflows, including eligibility, claims, and AR follow-up
Experienced in remote healthcare environments with high attention to accuracy and compliance
Excellent written and verbal communication skills with a patient-centered approach
Highly organized, reliable, and able to manage multiple priorities independently
Comfortable working evening shifts aligned with U.S. Eastern Time

Timeline