Noxolo Phalezweni
Cape Town,South Africa
Summary
As a recent graduate with an advanced diploma in Management, I am eager to embark on full-time employment where I can thrive and grow professionally. I am passionate about utilizing my skills and knowledge to achieve success within a dynamic and forward-thinking organization.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work history
Internship
Cape Peninsula University of Technology
Cape Town
12.2024 - Current
- Currently interning at Cape Peninsula University of Technology in Human Resources department.
- Ensure system job vacancies match with current data through regular updates.
- Tracking filled positions, updating records and database accordingly.
Customer Advisor
Zopa Customer Service
05.2023 - 07.2025
- Provide support and deliver information for loans, credit cards, and savings accounts.
- Acknowledge and log customer complaints efficiently.
- Collect and analyze customer feedback.
Customer Advisor
Teleperformance
Cape Town
11.2021 - 07.2025
- Served as the primary point of contact for complaint handling in the SSE utility campaign.
- Demonstrated exceptional problem-solving skills to acknowledge and resolve client complaints effectively.
- Ensured accurate billing for closed accounts and maintained up-to-date information.
- Processed payments and established compliant payment plans.
- Generated clear statements detailing contract specifics, payments made, and outstanding balances.
- Expert in collections, ensuring compliance with UK laws and regulations.
- Skilled in providing optimal financial solutions for customers facing financial difficulties.
Senior Associate
WNS
Bellvile
07.2020 - 11.2021
- Delivered exceptional customer service for Paxi inbound calls campaign.
- Supported South African Pep Stores and customers in Paxi-related inquiries, including send, collect, and return.
- Managed parcel reroutes efficiently, ensuring customer satisfaction by directing parcels accurately.
- Processed claims for lost parcels, maintaining a high level of accuracy and customer trust.
Education
ADVANCED DIPLOMA - Management, Financial Management, Project Management
Cape Peninsula University of Technology
NATIONAL DIPLOMA - Management
Cape Peninsula University of Technology
NATIONAL SENIOR CERTIFICATE - undefined
Thandokhulu High School
Skills
- Communication
- Problem Solving
- Database Management
- Customer Care Procedures
- Ability To Multitask
- Team Player
- Attention To Detail
References
- Ielhaam Allie, Teleperformance, 0769655180, Allie.teleperformance.co.uk
- Rafeeq Moegamad, WNS, 0825204061, Rafeeq.moegamad@wns.com
- Phillip Hatane, Cape Peninsula University of Technology, 083 680 5337 Hatanep@cput.ac.za
Timeline
Internship
Cape Peninsula University of Technology
12.2024 - Current
Customer Advisor
Zopa Customer Service
05.2023 - 07.2025
Customer Advisor
Teleperformance
11.2021 - 07.2025
Senior Associate
WNS
07.2020 - 11.2021
NATIONAL DIPLOMA - Management
Cape Peninsula University of Technology
NATIONAL SENIOR CERTIFICATE - undefined
Thandokhulu High School
ADVANCED DIPLOMA - Management, Financial Management, Project Management
Cape Peninsula University of Technology
Similar Profiles
Vuyiswa LauVuyiswa Lau
Accounts Payable Administrator at Cape Peninsula University of Technology, Bellville, Cape Town - South AfricaAccounts Payable Administrator at Cape Peninsula University of Technology, Bellville, Cape Town - South Africa
Debora KleinsmithDebora Kleinsmith
Lecturer at Cape Peninsula University of TechnologyLecturer at Cape Peninsula University of Technology
Audrey AnthonyAudrey Anthony
Buyer at Cape Peninsula University of TechnologyBuyer at Cape Peninsula University of Technology
Phumza NtamoPhumza Ntamo
Front of house team member at Zeitz Mocaa MuseumFront of house team member at Zeitz Mocaa Museum
Adriaan KleinhansAdriaan Kleinhans
Bartender/Server (Seasonal) at Alaskan Brewing CompanyBartender/Server (Seasonal) at Alaskan Brewing Company