Noxolo Petros
First Line Manager
Blue Downs
Summary
First Line Manager (Supply Chain) with leadership across cold chain, ambient receiving, picking, and dispatch in retail distribution. Manages about 50 employees, keeps inbound schedules on time, and drives compliance on temperature checks, GRN sign-off, and load handling to reduce claims, damage, and shrinkage. Uses trend analysis, escalation, and corrective action to control bottlenecks, attendance, overtime, productivity, and cost savings.
Overview
3
3
Languages
14
14
years of professional experience
Work History
First Line Manager (Supply Chain)
Woolworths
06.2012 - Current
- Yearly Rotation into various departments:
- Current department: Perishables (Cold Chain & Ambient)
- Department: Offloading, Receiving & Picking
- Duties and responsible
- Manage On-Time arrivals in line with inbound schedule
- Analyse & check the trend analysis
- Escalate habitual transgressors
- Ensure that suppliers comply to DC requirements such as annotating equipment, securing of loads and snake loading compliance by logging incidents with service centre for resolve by DSM.
- Plan staff to be timeously available for the offloading and receiving of suppliers
- Analyse Turnaround Time of suppliers and take corrective action against repeat offenders and manage bottle necks.
- Ensure daily temperature check compliance and sign off of temperature check sheet
- Ensure GRN sign off process is adhered to by Administrators.
- Ensure that suppliers comply with Distribution Centre delivery standards & loading compliance.
- Escalate incidents with service centre/foods team to resolve.
- Monitor and track weekly staff attendance and identify trends and/or habitual absences.
- Apply progressive corrective action if the behaviour persists.
- Ensure that staff are scheduled for the monthly training interventions by updating the training calendar and rotation schedules accordingly.
- Track monthly attendance and progress against plan.
- Ensure regular Invocoms in line with methodology.
- Ensure management of processes during and at the end of shift in line with IT systems compliance.
- Check flow report to floor daily and update adjustments accordingly.
- Reduce the amount of damages and handling errors by enforcing correct handling principals.
- File records for DC effective audits and monitor and manage trends.
- Ensure that the Department's productivity target is achieved through proper flexing of variable labour hours
- Monitor work rate in line with agreed targets and take corrective action against non-performance.
- Manage regular operational overtime to a minimum and manage illegal overtime in line with legislative requirements.
- Despatch
- Duties and responsibilities
- Managing +-50 employees
- Ensure that the loaders are loading the right stock to the right store, to reduce store claims.
- Ensure that the RF loaders are scanning the right stock
- Ensure that the vehicle used is on bay at the specified time in order to reach the planned time in stores.
- Stock handling is vital to minimize shrinkage
- Ensuring that there is right staff compliment on the shift
- Handling store queries
- Ensure the equipment that is used by staff is in good condition
- Shoprite / Checkers
- Duties & Responsibilities
- Position: Sales Manager
- Company: Shoprite
- Duration: February 2011-May 2012
- Duties & Responsibilities
- Responsible for 6 departments namely (Groceries, Non-Foods, Deli, Bakery, Fruit & Veg, Perishables.
- Managing overall sales of the store
- Managing +- 60 employees
- Monitoring wastage of the store
- Handling customer complaints & compliments
- Ensure that the store is always clean & hygienic
- Handling promotion activities in the store
- Comparing past sales to the present sales
- Ensure that the does the budget on weekly basis
- Disciplining staff
- Keeping the store customer service standard intact
- Ensure that there is sufficient stock at all time
- Position: Fresh Foods Manager
- Company: Shoprite (Melody Walk)
- Duration: November 2010- January 2011
- Duties & Responsibilities
- Responsible for 4 departments namely, Deli, Bakery, Perishables, Fruit & Veg
- Managing 40 people in these departments
- Always maintain cold chain, especially at arrival of the stock in the store.
- Always maintain freshness
- Remove expired stock from the sales floor
- Quality control
- Minimize wastage in the departments
- Provide customer service
- Monitor Safety & Hygiene
- Practise Clean as you go principle
- Use of cleaning schedule at all times
- Knowledge of cleaning chemicals
- Ensure that the range is available
- Maintain customer service standards
- Sales & Budget for the departments
- Position: Trainee Manager
- Company: Checkers (Kenilworth)
- Duration: February 2008-October 2010
- Duties & Responsibilities
- Working in various departments of the store
- Managing people for profit
- Scribing in disciplinary hearings
- Learning in various departments
- Assisting in stock takes
- Position: Intern Student
- Company: Shoprite (Mowbray)
- Duration: July 2007-September 2007
- Duties & Responsibilities
- Doing the following management functions practical: Administration, Marketing, Personnel, Finance, Public Relations, Purchasing and Housekeeping
Education
Grade 12 -
Hector Peterson High School
01-2004
B-Tech - Retail Business Management
Cape Peninsula University of Technology
B-Tech - Business Administration
Cape Peninsula University of Technology
01-2015
National Diploma - Retail Business Management
Cape Peninsula University of Technology
01-2007
Skills
Inbound logistics management
Receiving operations
Inventory control
Turnaround time analysis
Stock rotation
Dispatch coordination
Load compliance monitoring
Temperature compliance
Labour scheduling
Incident reporting
HIGHER EDUCATION AND TRAINING
- Training and development Management Training Programme (MTS) Shoprite/Checkers
- Training and development Management programme (Dyna) Woolworths
- Training and development Value Based Leadership Woolworths
Timeline
First Line Manager (Supply Chain)
Woolworths
06.2012 - Current
National Diploma - Retail Business Management
Cape Peninsula University of Technology
B-Tech - Business Administration
Cape Peninsula University of Technology
B-Tech - Retail Business Management
Cape Peninsula University of Technology
Grade 12 -
Hector Peterson High School