NOXOLO MSUME
Pretoria
Summary
I am a highly driven graduate of the University of Pretoria with a Bachelor of Administration degree. I am an energetic, dynamic and self motivated individual. I have excellent communication skills, workplace skills acquired through the UP Ready for Work Program and computer skills that include MS Word, PowerPoint, Excel and Outlook. I have 18 months working experience as an administrative assistant. I am seeking an opportunity to enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Overview
2
2
years of professional experience
Work History
Financial Advisor
Old Mutual
08.2022 - Current
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Call Centre Agent
Madonsela Pro Holdings
01.2022 - 08.2022
- Answer telephone calls and verify information to service providers and members
- Determine eligibility by comparing client information to requirement, inform service providers and clients by explaining procedure and protocols
- Answer questions/queries telephonically and provide brochure information by e-mail, identify customers’ needs, clarify information, research every issue and provide solutions and/ or alternatives
- Maintain and improve quality results by adhering to standards and guidelines, recommending improvements
- Update job knowledgeably studying new product descriptions as needed, Provide product and service information to customers
- Research, identify and resolve customer complaints using applicable software and product information provided,
- Document all call information according to standard operating procedures
- Recognize, document and alert the management team of trends in customer calls, follow up customer calls where necessary
- Increased customer satisfaction by resolving issues.
Administrative Assistant/Receptionist
Corm Tech Solutions
01.2021 - 12.2021
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Managed relational database to store information for reference, reporting and analysis.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
Enrollment Advisor
University of Pretoria
Pretoria
01.2020 - 03.2020
- Helped students complete applications and navigate admissions processes.
- Met or exceeded enrollment and retention goals consistently.
- Reached out to applicants via calls, texts, emails and social media.
- Created and followed call scripts and flows to maximize effectiveness.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Provided policy information and maintained enforcement.
Education
RE 5: Regulatory Examination -
Moonstone
12.2021
Bachelor of Administration -
University of Pretoria
04.2021
High School Diploma -
National Senior Certificate
12.2017
Skills
- Microsoft office
- Communication: written and verbal
- Teambuilding
- Decision making
- Customer Service
- Impact and Influence
- Client commitment
- Flexible and Adaptable
- Conflict Resolution
- Data Entry
- Drive for results
- Collaboration
Languages
Siswati
Native language
English
Proficient
C2
Afrikaans
Intermediate
B1
Setswana
Advanced
C1
Sizulu
Proficient
C2
Timeline
Financial Advisor
Old Mutual
08.2022 - Current
Call Centre Agent
Madonsela Pro Holdings
01.2022 - 08.2022
Administrative Assistant/Receptionist
Corm Tech Solutions
01.2021 - 12.2021
Enrollment Advisor
University of Pretoria
01.2020 - 03.2020
RE 5: Regulatory Examination -
Moonstone
Bachelor of Administration -
University of Pretoria
High School Diploma -
National Senior Certificate