Summary
Overview
Work History
Education
Skills
References:
Timeline
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Noxolo Malumbazo

Customer Services/HR Professional
Randburg

Summary

Versatile and detail-oriented administrative professional with over 10 years of experience spanning office administration, human resources coordination, client liaison, and project support across corporate, legal, and nonprofit sectors. Known for exceptional organizational skills, efficient multitasking, and a strong service ethic in fast-paced environments. Proven ability to manage end-to-end recruitment processes, streamline operational workflows, maintain accurate financial records, and foster positive client and stakeholder relationships. Adept at supporting executives, handling confidential information, and contributing to cross-functional teams. Seeking to leverage this diverse skill set in a dynamic organization that values precision, initiative, and client-centered service.

Overview

22
22
years of professional experience
3993
3993
years of post-secondary education

Work History

OFFICE ADMINSTRATOR/RECEPTIONIST

ILITHA LABANTU NPO
02.2024 - 07.2024
  • Manage switchboard.
  • Check incoming emails and forward them accordingly.
  • Welcoming clients; complete intake forms and make sure all clients are attended to by the clinical and legal departments.
  • Make sure all skills and learnership classes study materials are printed and collated.
  • Make sure clients are offered refreshments while they wait to be attended to.
  • Assist Executive Director and Founder with any ad hoc requests.
  • Assist the finance manager in liaising with suppliers to ensure they send invoices on a monthly basis.
  • Filing of daily invoices.
  • Updating monthly VAT schedule for the Finance Manager.
  • Assist the finance manager with termly audits, VAT schedule and leave reconciliations.
  • Ensuring 3 offices, safe house and soup kitchen groceries are done and distributed accordingly at the end of each month.

Client Liaison Coordinator

Bidvest International Logistics
04.2021 - 03.2023
  • Data capturing for responsible principal e.g., stock loss report, information and stats for the depot, SLA reports.
  • Submission of monthly billing.
  • Ensure stock records are accurate and transparent to the client.
  • Update stock management system e.g., stock counts.
  • Address client queries timeously. Investigate discrepancies within stock.
  • Manage PODs daily.
  • Daily liaison with clients.
  • Compile daily invoicing for Transport Control. Submission of weekly and monthly billing report to the Financial Controller.
  • Assist with reception duties.

Human Resources Coordinator

First National Bank
11.2012 - 09.2017
  • Recruitment: Advertise positions internally and externally Set up and co-ordinate psychometric assessments. Ensure interview guides measure key skills and competencies according to selection criteria. Sit in on interviews. Ensure all HR checks are conducted. Deal with routine correspondence from applicants in terms of employment to successful and unsuccessful candidates. Draft offer letters and generate appointment letters. Ensure new recruits are on boarded correctly and successfully.
  • Terminations: Facilitate the termination process ensuring that necessary documentation is submitted for off boarding to be a success. Assist Line with the completion & sign off of termination checklist.
  • Conducting or ensuring that exit interviews are done.
  • General HR Admin: Payroll – (transfers, increases and general payroll queries). Check salaries & costing reports. Prepare HR related communication such as promotions, transfer letters, role change etc. Liaise with Medical aid brokers and pensions department. Assist employees with maternity leave forms and UIF. Leave queries. Performance contracting. Liaise with IR, payroll & business when necessary. End to end admin (Suspension letters, notice of dismissal etc.)
  • Employee Relations: Attend to salary queries for all affected employees. Log all payroll queries and ensure they are sorted timeously. Submit medical aid queries and ensure they are sorted. Attend to general HR queries. Update staff files. Submission of monthly vacancy report. Sending out costing reports at the end of each month for payroll declaration.
  • Organizational Design: Ensuring that cost centre clean-up is done timeously- ensures new cost centres are created each time there is a new cost centre to be opened. Request new role codes for the new cost centres. Eliminate old role codes for old roles that no longer exists. Ensures all old vacancies are closed and all unsuccessful applicants are declined.

Projects Administrator

First National Bank
03.2011 - 10.2012
  • Planning of construction sites: Place orders for newly upcoming branches.
  • Constantly follow up with suppliers to ensure all deliveries are done according to the timeline.
  • Problem solving and re-planning where there are delays in deliveries.
  • Managing of all supplier payments and invoicing.
  • Source and build relationships with suppliers and contractors.
  • Ensure effective project reporting and communication across branch rollout process.
  • Filing of all related branch rollout activities.
  • Handle and liaising with contractors with maintenance issues of all EasyPlan branches thereof.
  • Track action and report weekly on progress of branch rollout and maintenance projects.

Customer Service Clerk

ADT Security
02.2002 - 03.2006
  • Handling clients on behalf of the Administration Manager.
  • Dealing with incoming calls and handling clients’ queries.
  • Involved in inter-departmental project teams.
  • Doing marketing / perception surveys.
  • Compiling statistics on daily and weekly calls received and made.
  • Proactively make ‘spot-checks’ calls to clients.

Education

BACHELOR OF SOCIAL SCIENCE -

Rhodes University
East London

Matric -

Thubalethu High School
Fort Beaufort, South Africa

Skills

    Independent thinking

    Liaising with senior management

    Administrative skills

    Organizational skills

    Problem solving

    Customer care

    Communication skills

    Computer Literacy

    MS Office

    Email

    Internet

    Office administration

    Office supply management

    Meeting coordination

References:

Available on Request

Timeline

OFFICE ADMINSTRATOR/RECEPTIONIST

ILITHA LABANTU NPO
02.2024 - 07.2024

Client Liaison Coordinator

Bidvest International Logistics
04.2021 - 03.2023

Human Resources Coordinator

First National Bank
11.2012 - 09.2017

Projects Administrator

First National Bank
03.2011 - 10.2012

Customer Service Clerk

ADT Security
02.2002 - 03.2006

BACHELOR OF SOCIAL SCIENCE -

Rhodes University

Matric -

Thubalethu High School

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Noxolo MalumbazoCustomer Services/HR Professional