Noxolo Gumbi
Receptionist/Office Administrator
MIDRAND
Summary
Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
RECEPTIONIST/ADMINISTRATOR
LOBSY TECHNOLOGIES
RANDBURG
11.2017 - 11.2023
- General Office Duties, Greeting and welcoming society members, Coordinating/delegating the duties of staff/learners/support staff members and volunteers, Receiving and distributing mail (incoming and outgoing), Photocopying as needed for general office/individual staff members, Typing letters, memos, newsletters, Collection and maintenance of data, Collection of receipts after purchases, Maintain petty cash, Assist with school funds banking systems
- Kept reception area clean and neat to give visitors positive first impression.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Acted as first point of contact and set appointments for prospective clients.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
RECRUITING ASSISTANT
SMOLLAN TALENT SOLUTIONS
JOHANNESBURG HOUGHTON
02.2011 - 02.2015
- Pre-screened applicants and scheduled interviews with appropriate team members if needed.
- Presented excellent first impression of company at interview and recruiting events.
- Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
- Assisted with background checks and verification of licenses.
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Advertised job opportunities on social media platforms and job boards.
- Reviewed applications for experience and fit with posted positions.
- Scheduled interviews for applicants and onboarding for new hires with departments in Number-person company.
- Updated candidate profiles using Software.
- Developed recruiting strategies to identify qualified candidates and build network.
- Collaborated with hiring managers to understand job requirements and expectations.
- Studied job descriptions and qualifications to determine applicant requirements.
FRONT DESK RECEPTIONIST
EKHAYA GUEST HOUSE
MBOMBELA
01.2009 - 12.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
GRADE 12 - MATRIC
01.2002 - 04.2006
Skills
Ms OutlookMs WordMs Excel
Appointment scheduling
Document scanning and digitization
Appointment scheduling
Confidential information management
Clerical note-taking
Document retrieval
Multi-line phone operation
Visitor access management
Staff Management
Business administration
Workflow planning
Scheduling
Documentation and control
Strategic planning
Presentation design
Database administration
Certification
CERTIFICATE IN RECEPTIONIST AND P.A DAMELIN MANAGEMENT COLLEGE
Additional Information - References
- MBALI MALULEKA, SENIOR ADMINISTRATOR
- 079 679 4703
- THULI MYENI, HEAD OF ADMIN STAFF,
- 013 591 5531
- GERTRUDE MANZINI, DEPARTMENTAL HEAD,
- 079 380 369
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HIGHER CERTIFICATE IN ADULT BASIC EDUCATION AND TRAINING UNISA
06-2018
RECEPTIONIST/ADMINISTRATOR - LOBSY TECHNOLOGIES
11.2017 - 11.2023
RECRUITING ASSISTANT - SMOLLAN TALENT SOLUTIONS
02.2011 - 02.2015
CERTIFICATE IN RECEPTIONIST AND P.A DAMELIN MANAGEMENT COLLEGE
03-2009
FRONT DESK RECEPTIONIST - EKHAYA GUEST HOUSE
01.2009 - 12.2010
KHUTSALANI SENIOR SECONDARY SCHOOL - GRADE 12, MATRIC
01.2002 - 04.2006