Noxolo Cele
Management
Jhb
Summary
I am young woman with the ability to work independently without supervision delivery results and providing innovative solution to work challenges, with problem solving skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Overview
15
15
years of professional experience
Work History
Mtn Store Manager
Remant Mobile
Johannesburg
09.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Sales Customer services agent
South African breweries (Customer Interaction Centre)
Sandton
11.2017 - Current
- Taking SAB orders from different outlets, Updating all changes of customer details, Process them on the CRM system, Sending them to planning, Follow up if orders were place accordingly, Follow up if orders were delivered on time, Logging on queries and complaints, Checking if queries has been resolved, Outbound sales, Delivering excellent customer services
Reinstatement agent
Clientele life
Morningside
03.2013 - 04.2017
- Retaining lapsed policies, Capturing clients details on the system, Doing follow up on complaints queries, Making sure that proper filing and procedures have been followed, Applying excellent customer service
Customer services agent
Cellc
Durban
01.2010 - 12.2012
- Assisting Cellc customers with network queries, Doing follow ups on cases logged, Responding to the complaints logged, Checking if queries has been resolved, Making sure I get rated for the services delivered
Education
Diploma In Social Entrepreneurship - Business Administration And Management
Eden Campus
Western Cape11.2008
Skills
Training and mentoring
Team Building
Systems and software programs
Customer Relations
Store displays
Opening and closing procedures
Staff training and development
Staff Management
Personnel development
Order management
Operations
Educationbackground
- Completed Matric in 2005 in Clair wood high
- Completed the call centre and admin Computing Certificate in 2006 at Havatech(skills training employment centre)
- Complete the diploma in business entrepreneurship at Eden campus Business College
Demonstratedskills
Knowledge of Microsoft Office (Excel & Word) – Demonstrated in both present and past roles; including using MS excel to process invoices and petty cash, Ability to use the internet & email (MS Outlook), Able to create and deliver a presentation using PowerPoint, Excellent keyboard skills (typing skills), Knowledge of ProACC software (Accounting software) – established in the recording invoices and transactions roles., Excellent analytical & problem-solving skills; developed through college research projects, Ability to resolve problems, demonstrated during admin work when solving complex transactions – the skill is further established in current role (administrator) when tracing the allocation of custom duties in the SAP, Visual basic, java and html, SAP – established in the recording transactions and report roles, Knowledge of the service, Clear communication skills, Willingness to learn, Patience, Fluent in spoken and written English & Isizulu; Able to communicate in other official languages (Isixhosa and Sesotho)
Alternativeemail
noxolo.cele@gmail.com
Personal Information
- ID Number: 8608040736086
- Date of Birth: 08/04/86
- Nationality: South African
- Marital Status: Single
References
- Kelly Vilander (Isilumko staffing solutions), 011 267 2920, Kelly.vilander@isilumko.co.za
- Michael Selepe. Floor manager at clientele life, reinstatement dept, 011 320 3202/0799893070, mselepe@clientele.co.za
- Quest staffing solutions (cellc), 031 275 2724/0842613290
Timeline
Mtn Store Manager
Remant Mobile
09.2023 - Current
Sales Customer services agent
South African breweries (Customer Interaction Centre)
11.2017 - Current
Reinstatement agent
Clientele life
03.2013 - 04.2017
Customer services agent
Cellc
01.2010 - 12.2012
Diploma In Social Entrepreneurship - Business Administration And Management
Eden Campus
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