Microsoft Office
Noxolo Booi
Administrative & Operations Specialist | Customer Support | Quality Assurance
Springs,GP
Work Preference
Summary
Dynamic office management and operations professional with a proven track record of streamlining workflows, enhancing productivity, and driving operational efficiency in fast-paced environments. Expertise in resource coordination, process improvement, and cross-functional collaboration ensures consistent delivery of results aligned with organizational goals. Recognized for reliability, adaptability, and exceptional problem-solving skills, complemented by a hands-on approach that supports business performance and team success. Committed to fostering a collaborative work culture that empowers teams to excel and achieve shared objectives.
Overview
10
10
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Independent Travel Manager
Dreamport
2026.03 - Current
- Respond to and manage inbound travel leads provided by corporate clients, ensuring timely and professional follow-up
- Handle customer enquiries related to airline tickets and travel services, delivering accurate information and support throughout the booking process
- Convert qualified leads into confirmed sales by recommending suitable flight and travel options based on client needs
- Process and facilitate the sale of airline tickets and associated travel services in line with corporate client requirements
- Maintain strong customer engagement and service standards to support conversion rates and client satisfaction
- Work within defined company and client guidelines, ensuring compliance in all travel sales transactions
- Support a seamless end-to-end booking experience from enquiry to ticket issuance
Office Manager
Ideal Cycle and Toy Wholesalers (Ideal World)
2024.04 - 2026.02
- Streamlined office and warehouse operations, reducing turnaround delays by 25% through improved workflow communication.
- Achieved a consistent 95% on-time dispatch rate by strengthening stock control and reconciliation processes.
- Resolved customer complaints and order issues, reducing repeat complaints by 40% with a solution-driven approach.
- Managed end-to-end e-commerce fulfilment (OG and Smart Games) via BobGo, improving dispatch accuracy and delivery communication.
- Formalised HR processes including onboarding, disciplinary procedures, and compliance documentation.
- Optimised returns and damaged goods workflows, improving processing time and documentation accuracy.
- Enhanced product listings through SEO-focused metadata, increasing visibility and accuracy.
- Coordinated schedules, meetings, and office operations to ensure efficiency and minimal disruptions.
- Managed vendor relationships and negotiated cost-effective contracts while maintaining service quality.
- Oversaw office inventory and procurement, preventing shortages through proactive planning.
- Supported recruitment, onboarding, and training, improving team integration and productivity.
- Led and developed administrative staff, including delegation, performance management, and coaching.
- Implemented efficient filing systems and administrative processes to improve document management.
- Acted as liaison between management and staff, resolving issues and maintaining effective communication.
- Coordinated facility maintenance and IT improvements to enhance operational efficiency and security.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Brand Asset Coordinator
Ideal Cycle and Toy Wholesalers (Ideal World)
2023.07 - 2024.04
- Managed and optimised product listings for major platforms like Takealot, Dischem and Toy Zone, boosting listing quality and reducing listing rejections.
- Produced high converting product descriptions, subtitles, keyword sets and long form content that improved product searchability.
- Implemented a better asset organisation system that helped the marketing team speed up content turnaround.
- Assisted showroom merchandising, ensuring displays were consistently brand aligned and customer ready.
Operations Administration Assistant
Ideal Cycle and Toy Wholesalers (Ideal World)
2023.03 - 2023.07
- Processed high-volume orders with 98%+ accuracy, reducing invoice errors and fulfilment delays
- Coordinated warehouse operations to improve picking and packing accuracy, reducing dispatch errors
- Managed customer queries for repairs, returns, and delivery updates, improving response times and satisfaction
- Supported logistics documentation and delivery tracking, reducing courier follow-up delays
- Delivered multi-channel customer service via phone, email, and in-person interactions
- Operated switchboard, routed calls, and managed internal communication flow
- Performed data entry, filing, and general administrative support to maintain accurate records
- Assisted teams with daily operational tasks to improve workflow efficiency
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
QA: Rectifications Auditor and Call Request Team
Bsure Group
2020.01 - 2021.01
- Conducted compliance audits and resolved risk gaps in Dealer Sales
- Reduced audit errors through coaching and process improvements
- Generated weekly rectification and backlog reports for performance tracking
- Retrieved and verified call audits to support claims and case accuracy
- Documented findings and drove corrective actions to ensure compliance
- Managed multiple audits while meeting deadlines and quality standards
- Performed risk assessments and follow-up audits to maintain compliance
- Maintained regulatory knowledge
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
Quality Assurance: Re Auditor
Bsure Group
2018.01 - 2020.01
- Re audited sales and underwriting calls with high accuracy, ensuring compliance before submission.
- Reduced irregularities by producing weekly performance reports and coaching consultants on accuracy standards.
- Strengthened workflow alignment between QA and Underwriting teams, improving turnarounds and reducing rework.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Planned and executed follow-up audits at appropriate intervals.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
Quality Assurance: Compliance Auditor
Bsure Group
2016.01 - 2018.01
- Audited calls across Dealer Sales, Retentions, Client Care and Internal Sales, ensuring adherence to compliance standards.
- Flagged discrepancies and provided corrective feedback to consultants and management.
- Performed specialised underwriting audits requiring precision and strong analytical skills.
Education
N6 Financial Management - undefined
Ekurhuleni East College
2016-01
National Senior Certificate - Bachelor Pass
St Dominic’s College
2008-01
Skills
Office Management
Operations Coordination
Customer Relations and Issue Resolution
Order Processing and Fulfilment
Returns and Exceptions Management
Quality Assurance and Compliance
Ecommerce Content and Listing Management
HR Admin and Onboarding Support
Data Accuracy and Reporting
Cultural sensitivity
Teamwork and collaboration
CRM software
Microsoft office
Certification
Class of Business : Short Term Insurance = Personal Lines
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Sage 300
CRM system
Languages
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
Zulu
Advanced (C1)
Sotho
Advanced (C1)
Afrikaans
Intermediate (B1)
Timeline
Independent Travel Manager
Dreamport
2026.03 - Current
Office Manager
Ideal Cycle and Toy Wholesalers (Ideal World)
2024.04 - 2026.02
Brand Asset Coordinator
Ideal Cycle and Toy Wholesalers (Ideal World)
2023.07 - 2024.04
Operations Administration Assistant
Ideal Cycle and Toy Wholesalers (Ideal World)
2023.03 - 2023.07
Class of Business : Short Term Insurance = Personal Lines
2021-01
Class of Business: Short Term Insurance - Commercial Lines
2021-01
QA: Rectifications Auditor and Call Request Team
Bsure Group
2020.01 - 2021.01
Quality Assurance: Re Auditor
Bsure Group
2018.01 - 2020.01
Quality Assurance: Compliance Auditor
Bsure Group
2016.01 - 2018.01
N6 Financial Management - undefined
Ekurhuleni East College
National Senior Certificate - Bachelor Pass
St Dominic’s College