Nothile Dlamini
Customer Service Representative
Fleurhof
Summary
Dynamic customer service professional with a proven track record at Alefbet Holdings, excelling in problem-solving and call handling. Recognized for enhancing customer satisfaction through effective communication and collaboration, consistently meeting performance metrics. Skilled in multitasking and attention to detail, driving successful resolutions and fostering positive customer relationships.
Overview
3
3
years of professional experience
1
1
Certification
4
4
Languages
Work History
Custer Service Representive
Alefbet Holdings
03.2023 - Current
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Escalate complex or unresolved issues to supervisors and the relevant departments.
- Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction
Outbound Customer Service Representative
Alefbet Holdings
11.2022 - 02.2023
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborate with internal teams to resolve customer issues and ensure follow-through.
- Ensure compliance with company policies, scripts, and regulatory guidelines
- Identify customer needs and recommend appropriate solutions and upsell/cross-sell opportunities
Education
No Degree - Contact Center Operational
Gijima Training Institute
321 Kent Ave, Ferndale, Randburg 05.2001 -
High School Diploma -
Florida Park High School
25 The Hwy, Florida, Roodepoort, 1709 05.2001 -
Skills
Call handling & phone etiquette
Certification
Gijima Training Institute
Timeline
Custer Service Representive
Alefbet Holdings
03.2023 - Current
Outbound Customer Service Representative
Alefbet Holdings
11.2022 - 02.2023
Gijima Training Institute
02-2019
No Degree - Contact Center Operational
Gijima Training Institute
05.2001 -
High School Diploma -
Florida Park High School
05.2001 -