Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Nothemba Mnguni

Nigel

Summary

Experienced in business principles, enthusiastic about expanding knowledge and skills in a dynamic work setting. Skilled in analysis and relationship management, bringing valuable insights to the table. Excited to leverage and enhance communication and problem-solving abilities in logistics coordination.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Success Account Manager Intern

Microsoft South Africa
09.2024 - Current
  • Develop and maintain strong relationships with key customer stakeholders to understand their business objectives and challenges
  • Conduct regular meetings and check-ins with customers to review progress, address concerns, and provide updates on ongoing projects
  • Utilize Service Delivery Management hours for qualified VBD offerings to enhance business value for customers
  • Identify opportunities for customers to leverage additional Microsoft products and services to enhance their business outcomes
  • Coordinate with internal teams and partners to ensure the successful delivery of solutions and services to customers
  • Identify and escalate risks and issues that may impact the delivery of customer insights

Service Management (Fibre Network Operations) Graduate

Liquid Intelligent Technologies
02.2024 - 08.2024
  • Documented service reviews and compiled reports to enhance clarity and operational efficiency.
  • Compiled Service Review reports using Power BI and Infovista, enhancing clarity and accuracy in data presentation.
  • Collaborated with Senior Specialists to verify incidents and calculate Mean Time to Repair (MTTR), improving service performance evaluation.
  • Maintained and updated Excel Qlik and Smartsheet files for key stakeholders, ensuring access to current information for strategic planning.

Education

Bachelor of Commerce - Logistics Management

University of Johannesburg
01.2023

Skills

  • Skilled in utilizing CRM tools for data management
  • Customer support software proficiency
  • Proficient in business intelligence tools
  • Client case coordination
  • Analytical thinking
  • Customer-focused approach
  • Clear verbal communication
  • Client relationship management
  • Collaborative teamwork

Accomplishments

  • Microsoft Certified: Azure AI Fundamentals
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • 2KO Africa: Six Sigma White Belt
  • EF Standard English Test – 77/100 (proficient)
  • LinkedIn Learning Certifications:

International Logistics Providing Legendary Customer Service

Conflict Resolution for Beginners

Power BI Essential Training

Cybersecurity Awareness: Cybersecurity Terminology

Certification

  • Microsoft Certified: Azure AI Fundamentals
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals

References

Charlotte, Mokhuseni, Liquid Intelligent Technologies/ CVM Specialist, charlotte.mokhuseni@liquid.tech, 081 414 2166

Timeline

Customer Success Account Manager Intern

Microsoft South Africa
09.2024 - Current

Service Management (Fibre Network Operations) Graduate

Liquid Intelligent Technologies
02.2024 - 08.2024

Bachelor of Commerce - Logistics Management

University of Johannesburg

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Nothemba Mnguni