Beauty peagents
Nothando Precious Zonke Ngalo
Communication Science Graduate
643 Vivian Drive Daveyton,Gauteng
Summary
Proven leader in operational excellence and customer service, adept at driving continuous improvement and fostering strong relationships. At The Church Of Jesus Christ Of Latter-day Saints, invested in product knowledge and proving excellent customer sevice and enhanced inventory management, significantly boosting distribution center success. Skilled in communication and critical thinking, excel in creating efficient, customer-focused environments.
Overview
3
3
years of professional experience
Work History
Distribution Supervisor
The Church Of Jesus Christ Of Latter-day Saints
2024.02 - 2024.08
- Created safe working environment for all team members through consistent enforcement of safety rules and guidelines.
- Developed key performance indicators to measure distribution center success, driving continuous improvement initiatives.
- Coordinated inbound shipments from warehouse to maintain adequate inventory levels without overstocking product
- Maintained open lines of communication between upper management and frontline staff to address any concerns or issues promptly.
- Maintained daily cash up and reconcile daily cash and credit transaction
- Training new recruits
Sales Clerk
The Church Of Jesus Christ Of Latter-day Saints
2021.10 - 2023.02
- Assisted in organizing store displays for maximum visibility and attractiveness to customers
- Maintained clean, organized sales floor to promote pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Inbound calls
- Managed over 10 customer calls per day
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within store
- Scanned merchandise and bagged using appropriate strategies for different items
Education
Bachelor of Arts - Communication Studies
University of Zululand
Dlangezwa 2020.05 - 2020.05
High School Diploma -
Umdlamfe SS
Kwazulu Natal 2013.12 - 2013.12
Skills
Customer service
Communication
Critical thinker
Negotiator
Operational Excellence
Interests
Reading
Timeline
Distribution Supervisor
The Church Of Jesus Christ Of Latter-day Saints
2024.02 - 2024.08
Sales Clerk
The Church Of Jesus Christ Of Latter-day Saints
2021.10 - 2023.02
Bachelor of Arts - Communication Studies
University of Zululand
2020.05 - 2020.05
High School Diploma -
Umdlamfe SS
2013.12 - 2013.12
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