Nothando Ndlovu
Operations Management
Durban
Summary
Dedicated and detail-oriented Operations Management graduate with a Post graduate Diploma and hands on experience as Sales Consultant coupled with the commitment to continuous improvement, passionate about optimizing processes, improving efficiency, and contributing to operational excellence. Strong problem-solving skills, a proactive approach to teamwork and willingness to learn and adapt to dynamic environments. Open to opportunities in industries where operations management expertise is essential. Eager to apply theoretical knowledge in a practical setting to develop and enhance operational skills.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Shop Assistant
Classique Quilters
10.2024 - 2026
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Developed strong product knowledge to educate customers on features and benefits.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Streamlined store operations with effective inventory management and restocking practices.
- Improved store layout by organizing merchandise according to season and trends, enhancing customer shopping experience.
Sales Consultant
SEVENS
10.2023 - 04.2024
- Excelled in customer engagement and communication, effectively presenting product features and benefits.
- Streamlined the sales process, enhancing customer satisfaction and sales efficiency.
- Conducted meticulous stock management to ensure inventory accuracy and availability.
- Maintained visually appealing product displays, aligning with merchandising standards.
- Processed customer orders with precision, ensuring timely and accurate fulfillment.
- Demonstrated strong teamwork, collaborating effectively to achieve sales targets and objectives.
Education
Post-Graduate Diploma - Operations Management
Durban University of Technology
04.2001 -
Advanced Diploma - Operations Management
Durban University of Technology
Durban01.2024
Diploma - Operations Management
Durban University of Technology
Durban01.2023
Matric Certificate -
Ganges Secondary School
Durban01.2020
Skills
Organizational Effectiveness
Time management
Problem Solving
Microsoft office
Analytical thinker
Flexible
Adaptable
Communication skills
Creativity
Timeline
Shop Assistant
Classique Quilters
10.2024 - 2026
Sales Consultant
SEVENS
10.2023 - 04.2024
Post-Graduate Diploma - Operations Management
Durban University of Technology
04.2001 -
Diploma - Operations Management
Durban University of Technology
Advanced Diploma - Operations Management
Durban University of Technology
Matric Certificate -
Ganges Secondary School
References
Mervin, Chandrayah, Regional Manager,(Sevens)
0315667777, 0720790406
Tyreece Maistry, Manager
0623060714