Nothando Ndlovu
English Teacher
Durban
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level lob for an English Teacher position. Possess excellent communication and presentation skills and solid knowledge of teaching methods to ensure students are learning the instructional materials.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Sunday School Teacher
Life in Christ ministries international
Durban
01.2019 - Current
- Maintained Sunday School area through providing decoration and literature.
- Led faith-based life to provide example for students between ages 5 years and 12 years.
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
Call Center Agent
Kura
Durban
01.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Sales Representative
OUTWORX
Durban
03.2020 - 06.2021
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Inbound Technical Support Agent
CCI Call center International
Durban
12.2019 - 02.2020
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Researched and identified solutions to technical problems.
Waitress
Ocean Basket
Durban
06.2018 - 09.2019
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Call Center Advisor
CCI Call center international
Durban
01.2016 - 03.2017
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
University Diploma in ART - Drama Production Studies
Durban University of Technology
Durban South Africa 01.2017 - 11.2019
120 Hour TEFL Certificate - Teaching English As A Second Language
TEFL Universal
Online Course 12.2022 - 06.2023
Skills
Excellent spoken and written communication skills, effective listening skills, excellent planning and organisation skills, a friendly and confident manner, the ability to work well under pressure, a flexible approach to work
undefinedTimeline
120 Hour TEFL Certificate - Teaching English As A Second Language
TEFL Universal
12.2022 - 06.2023
Call Center Agent
Kura
01.2022 - 05.2023
Sales Representative
OUTWORX
03.2020 - 06.2021
Inbound Technical Support Agent
CCI Call center International
12.2019 - 02.2020
Sunday School Teacher
Life in Christ ministries international
01.2019 - Current
Waitress
Ocean Basket
06.2018 - 09.2019
University Diploma in ART - Drama Production Studies
Durban University of Technology
01.2017 - 11.2019
Call Center Advisor
CCI Call center international
01.2016 - 03.2017
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