NOTHANDO LUYANDA DLAMINI
Bachelor Of Commerce| RE 5
2097 Abba Street, Alliance, Benoni
Summary
I am a dedicated professional with experience in customer service, sales, and finance, specifically within the banking industry. Over the years, I've built a strong foundation in managing client relationships, promoting products, and educating customers about financial services. I have a Bachelor of Commerce and I'm currently working towards my Postgraduate Diploma in Risk Management. I've also earned my FAIS Regulatory Examination 5 (RE5) with distinction, which has given me the expertise to thrive in the financial sector. I'm passionate about using my knowledge of finance, technology, and customer service to make a positive impact and contribute to the success of the team I work with.
Overview
3
3
years of professional experience
4047
4047
years of post-secondary education
3
3
Languages
Work History
Direct Sales Consultant
African Bank
03.2024 - Current
- Selling long-term insurance (funeral covers) telephonically
- Selling personal loans and completing credit applications
- Facilitate customer education about the importance and benefits of long-term insurance
- Perform administrative tasks such as credit applications
- Follow up on lapsed policies and perform reinstatements using the EASIPOL system
- Retain existing clients by re-dialing them and re-selling the brand
- Provide information about the features and benefits of each loan product to help clients make informed decisions
- Conduct client needs analysis through a set of interview questions to identify opportunities and address gaps with suitable financial products
Customer Service Representative
Capitec Bank
05.2022 - 10.2022
- Providing excellent client service and assisting clients at the ATM
- Assisting clients with completing transactions on any remote or self-service channels
- Promoting the Capitec brand and selling the Capitec products to clients
- Promoting the use of Capitec Mobile App/Digital Migration
- Overseeing branch equipment (ATM's, Self-service Terminals)
Education
POSTGRADUATE DIPLOMA - RISK MANAGEMENT
MANCOSA
BACHELOR OF COMMERCE - Finance, Information Systems and Technology
UNIVERSITY OF KWAZULU-NATAL (UKZN)
05.2022
FAIS REGULATORY EXAMINATION 5 (RE5) - undefined
MOONSTONE INFORMATION REFINERY
GRADE 12 - undefined
SIKHULANGEMFUNDO HIGH SCHOOL
Skills
Customer service-orientated
Personal Information
- Gender : Female
- Date of Birth: 04/19/00
- Driving License: Code 8 License
- Willing to Relocate: Within Gauteng and KZN
References
1. Mr Mondli Nhlapho (African bank Supervisor)
084 095 3030
2. Mr Kyle Van Vaught(African Bank Supervisor)
073 938 8140
3. Mr Zafar Shaik (Capitec Branch Manager)
060 504 0184
Timeline
Direct Sales Consultant
African Bank
03.2024 - Current
Customer Service Representative
Capitec Bank
05.2022 - 10.2022
FAIS REGULATORY EXAMINATION 5 (RE5) - undefined
MOONSTONE INFORMATION REFINERY
GRADE 12 - undefined
SIKHULANGEMFUNDO HIGH SCHOOL
POSTGRADUATE DIPLOMA - RISK MANAGEMENT
MANCOSA
BACHELOR OF COMMERCE - Finance, Information Systems and Technology
UNIVERSITY OF KWAZULU-NATAL (UKZN)
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