Nothando Dlamini
Waitress
Sunnyside
Summary
Experienced waitress with 2 years of restaurants experience .Skilled in customer service, team collaboration and problem solving. Committed to providing excellent service and positive lining experience.
Overview
5
5
years of professional experience
Work History
Waitress
The Social Grill
10.2024 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy through effective communication with kitchen staff and timely updates to patrons.
- Trained new team members on menu items, service standards, and operational procedures.
- Streamlined table turnover processes, enhancing efficiency during peak hours and improving overall service speed.
- Handled cash transactions accurately, maintaining balanced cash drawers throughout shifts.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Collaborated with team members to create a cohesive work environment focused on guest satisfaction.
- Resolved customer complaints effectively, ensuring issues were addressed promptly to maintain satisfaction levels.
Cashier
Markro Centurion
01.2024 - 05.2024
- Maintain clean and tidy checkout areas
- Provide a positive customer experience
- Ensure customer satisfaction
- Greet customers
- Assisting with customer requests and enquiries
Machandiser
Woolworths Sammymarks
01.2023 - 12.2023
- Ensure that store shelves are stocked with the right types and quantities of product
- Display, arrange, price, and rotate products in store
- Maintain store shelves by removing outdated or damaged products
- Work and communicate with buyers, suppliers, stores, and distributors
- Make recommendations for promotional strategies using sales and pricing data
Front Desk
Blackwood Guest House
11.2021 - 04.2022
- Greet, check-in, and check-out guests
- Manage reservations, complaints, and questions
- Ensure guests are assigned appropriate rooms
- Answering calls
Education
NDip - Ecotourism Management
Tshwane university of technology
05.2022
National Senior Certificate - 12
Qhakaza high school
12.2017
Skills
Upselling
Sales techniques
Points of sale
Placing food and drinks orders
Providing excellent service
Critical thinking skills
Able to work independently and in a team
Customer service
Computer skills
Verbal and written communication
References
- Nompilo, Mbonambi, Manager, siviwendz@gmail.com, 0781616530, Blackwood Guesthouse
- Sibongil Sikhosana, Supervisor, Sibongilemoyana662@mail.com, 0762762464, Woolworths Sammymarks
- Sherly, Brown, Supervisor, sherlybrown67@gmail.com, 0672000007, Markro Centurion
Timeline
Waitress
The Social Grill
10.2024 - Current
Cashier
Markro Centurion
01.2024 - 05.2024
Machandiser
Woolworths Sammymarks
01.2023 - 12.2023
Front Desk
Blackwood Guest House
11.2021 - 04.2022
National Senior Certificate - 12
Qhakaza high school
NDip - Ecotourism Management
Tshwane university of technology