Lerato Masemola
Area Support Coordinator
Johannesburg,Gauteng
Summary
Dedicated and self-motivated Administrator with over eight years of experience in operations, banking, and administrative support. Skilled in managing office functions, coordinating meetings, handling financial processes, and maintaining high levels of accuracy and service quality. Recognized for strong organizational, problem-solving, and stakeholder engagement skills, with a proven ability to manage multiple priorities efficiently.
Overview
13
13
years of professional experience
Work History
Area Support Coordinator
Momentum
JHB
01.2026 - Current
- Manage travel arrangements for managers, according to agreed business process and budget parameters.
- Perform an efficient and accurate process administration functions involving the compiling and arranging of data and admin functions.
- Manage the successful on-boarding and off boarding of consultants.
- Coordinate all aspects of meetings, workshops and functions (venue, logistics & catering) according to the managers.
- Ensure an efficient operations practices and process is planned, executed and delivered with excellence.
- Prepare and check invoices and arrange for payments to ensure adherence to requirements and Service Level Agreements.
- Administrative support for meetings and workshops (collate, compile and distribute agendas, presentations minutes with agreed timeframes)
- Manage and reconcile expenses in line with allocated budget and within defined policy guidelines.
- Manage financial and other company resources under my control.
- Maintain electronic filling system.
Operation Support Administrator
Momentum
Centurion
08.2022 - 12.2025
- Ensure all new business cases applications are correctly recorded and kept up to date on activity manager.
- Check data completeness, consistency and verify documentations by liaising with relevant stakeholders.
- Manage the successful on-boarding and off boarding of sales roles per distribution channel.
- Respond to and resolve basic enquiries within agreed service level agreement.
- Provide administrative support to financial planners to ensure the efficient function of the team.
- Maintain and update records of all transactions and client accounts, ensuring data integrity and compliance with regulatory requirements.
- Comprehensive FICA checks and process.
- Print and distribute membership welcome packs and cards according to weekly schedules.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Do bank verifications on new/existing clients when necessary.
Host/customer Service clerk
Absa Bank
Brooklyn
01.2016 - 06.2017
- Customer relationship building and management as well as cross selling of products.
- Maintaining broad products knowledge in order to effectively and accurately respond to customer complaints.
- Providing first time resolution on escalated complaints.
- Providing insights and suggestions to resolve the client issues.
New Business Administrator
Momentum Financial Planning
Centurion, GP
07.2017 - 09.2022
- Streamlined onboarding processes to enhance new business integration efficiency.
- Coordinated cross-functional communication to support project alignment and execution.
- Developed comprehensive reporting systems for tracking business development activities.
- Implemented strategic initiatives to improve customer engagement and retention rates.
Bulk Teller
Absa Cash Centre
Silverton
06.2015 - 12.2015
- Scanning and receiving deposits from workflow officers.
- Check tampering on bags and action cash count.
- Pay postal orders and action differences.
- Process all the deposits fast and accurately after counting and balancing all the cash received.
- Managing shortages and surpluses.
- Maintain targets and follow balancing procedures.
Customer service Clerk(Learnership)
Absa Bank
Johannesburg
01.2013 - 04.2014
- Ensure effective implementation and support to national and local sales campaigns.
- Form part of busy teams and assist each other with leads.
- Ensure compliance to the bank policies and procedures are adhered to.
- Log complaints and compliments in customer care process (CCP) systems per procedure.
- Accurately determine customer needs through interaction with clients.
- Ensure customer satisfaction by delivering exceptional service.
Education
Post Graduate Diploma - Risk Management
The University of South Africa
03.2026
Bachelor of Business Administration (BBA) - Business Management
The University of South Africa (UNISA)
01.2024
Higher Certificate - Banking Service and Advice - NQF 5
Milpark Business School
12.2013
Grade 12 - National Higher Certificate
Malebo Senior Secondary School
12.2011
Skills
- Attention to detail
- Time management
- Teamwork & interpersonal skill
- Administration & coordination
- Resource Management
- Project management skill
- Planning skills & organizing
- Problem-solving
Accomplishments
- Teller of the month, 2015-09-01
- Quarterly award winner, 2022-01-01
- Quarterly award winner, 2024-06-01
Timeline
Area Support Coordinator
Momentum
01.2026 - Current
Operation Support Administrator
Momentum
08.2022 - 12.2025
New Business Administrator
Momentum Financial Planning
07.2017 - 09.2022
Host/customer Service clerk
Absa Bank
01.2016 - 06.2017
Bulk Teller
Absa Cash Centre
06.2015 - 12.2015
Customer service Clerk(Learnership)
Absa Bank
01.2013 - 04.2014
Post Graduate Diploma - Risk Management
The University of South Africa
Bachelor of Business Administration (BBA) - Business Management
The University of South Africa (UNISA)
Higher Certificate - Banking Service and Advice - NQF 5
Milpark Business School
Grade 12 - National Higher Certificate
Malebo Senior Secondary School