Nosive Funani

Leading and Managing*: Supervise a team of sales consultants, tellers, or customer service representatives, providing guidance and support to achieve business objectives.

*Sales and Performance Management*: Drive sales growth, monitor performance metrics, and develop strategies to improve results.

Coaching and Development*: Coach team members to enhance sales, product knowledge, and customer service skills, identifying training needs and opportunities.

*Customer Experience*: Ensure exceptional customer service, resolve complex customer issues, and implement initiatives to improve customer satisfaction.

*Risk Management*: Monitor and manage risk, ensuring compliance with bank policies, procedures, and regulatory requirements.

*Communication and Collaboration*: Foster open communication, collaborate with internal stakeholders, and provide feedback to improve processes.

*Operational Efficiency*: Optimize processes, manage resources, and maintain a high level of operational efficiency.

• Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
• Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Responded to telephone and in-person requests for information.
• Provided sales and customer service assistance to walk-ins.
• Followed up with existing customers to provide additional support and address concerns.
• Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
• Stayed knowledgeable on latest products through continuous training.

• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Maintained accurate records of customer transactions in line with bank procedures.
• Provided training to new tellers on bank procedures, systems, and customer service best practices.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.