Nosipo Brenda Nkontso
Ward Secretaty
East London
Summary
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Overview
18
18
years of professional experience
9
9
Certifications
2
2
Languages
Work History
Learning Centre Administrator
Life Healthcare Group
04.2020 - 08.2024
- Accurate and timeous invoice generation for student tuition fees and transcripts.
- Tracking the payments from students and following up outstanding fees.
- Reconciling the payments received with the Age Analysis monthly.
- Reporting payment status to Regional Education Manager monthly.
- Compilation and submission of tuition fee refunds and credits.
- Uniform and name badge process: fittings, ordering, dispatching & follow up on discrepancies
- Log & track maintenance requirements
- Always reflecting efficiency and conveying a positive attitude toward visitors and or customers
- Record and maintain accurate student data from application to qualification.
- Monthly loading and checking student data on EDUCOS: monthly exports.
- Ensure POPIA compliance to student data storage.
- Scan student records to DigiLife.
- Document control principles are applied
- Dispatching/receiving of documents for courier
- Accurate certificate list for Graduation
- Coordinating delegated graduation responsibilities.
- Participating in Learning Centre events, such as student events, marketing events, research events.
- Process vendor payments with FSC.
- Submit invoices for accrual monthly to FSC.
- Recording and maintaining minutes of meetings.
- Recruitment and selection of students
- Student contracts administration
- Student registration with education technology
- Teaching, learning and assessment
- Front office liaison/communication with internal and external stakeholders / customers.
- Liaison for LC utilization for functions/training by Hospitals.
- Support REM with liaison with bachelors funded students.
Ward Secretary
Life Beacon Bay Hospital
04.2025 - Current
- Increased efficiency in patient admissions by proactively gathering necessary information and documentation prior to their arrival at the ward.
- Assisted in maintaining a clean and safe ward environment by following infection control protocols and reporting issues to appropriate personnel.
- Promoted a culture of continuous improvement by actively seeking feedback from colleagues and implementing changes to improve workflow processes within the ward.
- Participated in hospital-wide initiatives such as community outreach events, providing valuable support to promote positive relationships between the organization and local residents.
- Maintained a well-organized and accurate filing system for confidential patient records, ensuring easy access for healthcare providers.
- Facilitated timely patient discharges by coordinating with various departments to prepare necessary documentation.
- Elevated workplace safety standards through adherence to hospital policies regarding fire drills, equipment maintenance checks, and employee training sessions.
- Supported medical staff during emergencies by promptly alerting relevant personnel and providing necessary assistance as needed.
- Enhanced communication between medical staff by diligently transcribing physicians'' orders and updating charts.
- Demonstrated adaptability when asked to cover shifts at short notice or provide support in other areas of the hospital as needed due to staffing shortages or increased patient volume.
- Reduced administrative workload for nurses by completing data entry tasks and maintaining up-to-date electronic health records.
- Promoted a positive work environment by fostering respectful relationships with colleagues, patients, and their families.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and processed patient referrals and transfer requests.
Office Administrator
Dr. Nkowane & Associates (Life St. Marks Clinic)
07.2012 - 03.2020
- Receive telephone calls in an environment where, in addition to the calls for the psychologists, discretion is required to decide when the call should be forwarded to.
- Performs advanced typing work
- Records management
- Co-ordinates with and sensitizes / advises the psychiatrics regarding engagements.
- Compiles realistic schedules of appointments.
- Prepares briefing notes for the Doctors as required
- Booking hospital admissions
- Medical aid billing
- Medical aid authorizations preadmission.
- Processing of invoices, statements and quotations.
- Preparing PMB and chronic medicine applications.
- Ensure timeous payments of creditors
- Ensures the effective flow of information and documents to and from the Doctors.
- Ensures the safekeeping of all documentation in the practice in line with relevant legislation and policies.
- Obtains inputs, collates and compiles reports e.g patient’s progress reports, monthly finance reports.
- Responds to enquiries received from external stakeholders
- Collects and collates information requested by the Doctors.
- Handle the procurement of standard items like stationery, refreshments etc. for the activities of the practice.
- Implementing confidential practices in line with legislation and policies.
Secretary/Receptionist
South African National Council on drugs and alcohol dependence (SANCA) – Eastern Cape
12.2007 - 06.2012
- Screening calls and attending to visitors.
- Preparing quotations, invoices and statements.
- Receiving of payments and banking.
- Staff access control
- Answering the phone and assisting with queries as far as possible.
- Screening the newspaper and collecting important articles for the Provincial Director.
- Capture patient data for SANCA National Office.
- Deal with service providers for procurement purposes.
- Make travelling arrangements and accommodation.
- Oversee pool car logbooks, make bookings for pool car services mechanical needs and related.
- Plan, organize, coordinate all events such as workshops, meetings and record proceedings and follow up on decisions made.
- Support to Director regarding meetings
- Scrutinizes documents to determine actions / information /other documents required for meetings
- Research information centres for Director
- Records minutes/decisions and communicates to relevant role players, follow up on progress made
- Prepares briefing notes for the director as required
- Co-ordinate logistical arrangements for meetings when required
- Ensures that travel arrangements are well co-ordinated.
Education
Advanced Diploma - Management
Stadio
01.2024
Diploma - Public Management
Buffalo City FET College
01.2021
Diploma - Management Assistant
Buffalo City FET College
01.2009
Skills
Public Service Regularity Framework
Basic knowledge on financial administration
Planning and organising
Office administration
Customer service
MS office
Administrative support
Problem-solving
Knowledge management
Problem solving and analysis
Decision making
Service delivery innovation
Client orientated and customer service orientated
Self-management and motivation
Good telephone etiquette
Computer Literacy
Sound Organizational skills
Good interpersonal skills
High level of reliability
Written communication skills
Ability to do research and analyze documents and situations
Ability to act with tact and discretion
Good grooming and presentation
Microsoft Office – Microsoft Word, Outlook, Excel, Internet, PowerPoint, access, Outlook and Publisher SAP
Interpersonal relations
Responsibility
Courteousness
Responsive
Fairness
Integrity
Loyalty
Commitment
Fit for working in an office environment
Time management
Attention to detail
Recordkeeping and file management
Office management
Schedule coordination
Decision-making
Mail handling
Executive support
Deadline adherence
Continuous improvement
Travel coordination
Technical support
Proposal evaluation
Calendar management
Report generation
Certification
Institution: Psych-ed training
References
- Cecile, Breytenbach, Former Regional Education Manager, shen.stretch@gmail.com, 0728939671, Life Healthcare East London College
- Mrs Sisilo, Zweni, Nurse Educator, Sisilo.zweni@lifehealthcare.co.za, 0653424541, Life Healthcare East London Learning Centre, Office: 0437043214
- Mr Sipho Jilingisi, Nursing Standards Manager, sipho.jilingisi@lifehealthcare.co.za, 0822912817, Life Beacon Bay Hospital.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ward Secretary
Life Beacon Bay Hospital
04.2025 - Current
Learning Centre Administrator
Life Healthcare Group
04.2020 - 08.2024
Office Administrator
Dr. Nkowane & Associates (Life St. Marks Clinic)
07.2012 - 03.2020
Secretary/Receptionist
South African National Council on drugs and alcohol dependence (SANCA) – Eastern Cape
12.2007 - 06.2012
Diploma - Public Management
Buffalo City FET College
Diploma - Management Assistant
Buffalo City FET College
Advanced Diploma - Management
Stadio