Nosipho Zawadi Siyo
Diepkloof
Summary
Dear Sir/Madam.
I enjoy meeting people from various walks of life and discussing ideas. I am a fantastic team player who can also work solo. I appreciate feedback from coworkers.
I am willing to be introduced to various occupations in order to expand my understanding of the business world. When I am given the opportunity to work at your organization, I believe I will be able to meet both your and my goals of adding value to your firm while also exposing myself to new and interesting aspects of it.
My strengths are patience, problem solving, flexibility, collaboration, empathy, leadership, and teamwork.
My weaknesses include fear of public speaking, self-criticism, procrastination, and being an introvert.
I believe that this arrangement will benefit both your company and me.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Customer Support Specialist
Bolt/Taxify
12.2017 - 05.2024
- Responding to Queries,
- Making and receiving calls from drivers and riders,
- Assist drivers at the walk in center,
- Assist outsource agents with escalated Queries,
- Queue management,
- Working with fraud cases,
- Training new outsource agents,
- Managing and resolving Social media queries,
- Creating schedule for agents,
- Assisting, creating responses and resolving social safety cases.
Education
Athlone Girls High School
Havatech [Skills Training & Employment Centre]
Johannesburg, South Africa 04.2001 - 04.2007
Graphic and Web Design (Diploma) -
College Campus
Johannesburg, South AfricaCertificate in Ministries and Diploma in Ministries -
Team Impact University (Glory Divine Bible Academy)
Johannesburg, South Africa2014
Skills
Customer service excellence
Covering Letter
I am an outgoing and outspoken person. My hobbies are playing pool, chess, tennis, keeping busy in front of a computer, spending time with friends and family and am very keen on meeting people from all walks of life and sharing ideas.
I am also very willing to be exposed to other careers, so as to gain knowledge in other areas of the business world. When I’m given the opportunity to work at your company, I believe that I will be able to satisfy yours and my desires to be of good value to your company and expose myself to new exciting areas of your company.
My strong points are; I am patient, a problem solver, flexible, Collaborative, Empathetic, leadership skills and a team player. My weak points are; fear of public speaking, self-criticism, prone to procrastination and an introvert
I believe that this arrangement will be mutually beneficial to both your company and me.
Kind Regards,
N.Z. Siyo
State Of Health
Excellent
Personal Information
- ID Number: 8106190364 080
- Date of Birth: 06/19/81
- Gender: Female
- Nationality: South African
- Marital Status: Single
Timeline
Customer Support Specialist
Bolt/Taxify
12.2017 - 05.2024
Havatech [Skills Training & Employment Centre]
04.2001 - 04.2007
Athlone Girls High School
Graphic and Web Design (Diploma) -
College Campus
Certificate in Ministries and Diploma in Ministries -
Team Impact University (Glory Divine Bible Academy)
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