NOSIPHO MELODIOUS NDLULI PHIRI
Customer Service
Durban
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
11
11
years of post-secondary education
Work History
Cashier
SUPERSPAR
Durban
11.2021 - 11.2022
- DBN
- CELL NO.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Supervisor
Mtn
Umhlanga Ridge
01.2018 - 12.2020
- Helping customers queries regarding their phones and sim cards, Handling staff and signing all
- Cashier
- Company name
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Sales Agent
SA Links Call Center
Central Durban
01.2016 - 09.2016
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Determined customer needs and interests to recommend Product or Service to customers.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Prepared invoices, reports, financial statements and other documents using Software and Software.
- Assisted with design and implementation of customer service policies to streamline and standardize procedures.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Supervisor
Statistics South Africa
Durban Toti
01.2010 - 01.2011
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Cashier & customer, Cashier & Operating water machine
Oasis Water
Durban
01.2005 - 10.2006
- General work
- To 2020 2ND
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Identified and resolved discrepancies and errors in customer accounts.
- Learned duties for various positions and provided backup at key times.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Tallied cash drawer at beginning and end of each work shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card and check transactions to complete customer purchases.
- Checked personal identifications during alcohol and tobacco sales.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Volunteer
Love life, Illovo clinic
Amanzimtoti
01.2004 - 12.2004
- Teaching the patients (community ) about HIV AND AIDS
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Provided administrative support to department leads to help organize events and fundraisers.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Represented organization positively and professionally while providing community with much-needed services.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Planted and maintained gardens to provide fresh produce for individuals in need.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Managed cases of Type clients receiving social or community service support.
- Cultivated strong network of providers delivering necessary assistance to Type community.
- Helped create comprehensive program to meet Type needs.
Education
FET - Computer And Information Systems Security
Coastal college
KwaZulu-Natal 01.2007 - 12.2007
Customer Service Cashier (Till & Computerized) - Customer Service Management
Successors College
Durban Central 01.2004 - 04.2004
Business Administration - Business Administration And Management
Magema Training Centre
Durban 01.2008 - 06.2009
Bachelor of social work - Social Sciences
Unisa University of South Africa
Durban 02.2011 - 10.2017
Organising ,Decision Communication , accountability and controlling - Business Administration
Brightsite
South Beach DBN 01.2017 - 12.2017
Grade 12 - Matric
Mbambangwe High School
Amanzimtoti 01.2003 - 12.2003
Skills
07 May 1986
8605070613086
Married
South African
Female
IsiZulu
English
Immediately
0749110092
Certificate
Compt
Coastal college
Microsoft word , Microsoft ExcelMicrosoft power pointSpreadsheet and EmailBright site Durban in partnership with DenisHurley centre1STAccomplishments
- 17a crestholme
- River view Dr
- Waterfall 3610
- Tax Number: 0295396279
Affiliations
1ST
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Cashier
SUPERSPAR
11.2021 - 11.2022
Supervisor
Mtn
01.2018 - 12.2020
Organising ,Decision Communication , accountability and controlling - Business Administration
Brightsite
01.2017 - 12.2017
Customer Service Sales Agent
SA Links Call Center
01.2016 - 09.2016
Bachelor of social work - Social Sciences
Unisa University of South Africa
02.2011 - 10.2017
Supervisor
Statistics South Africa
01.2010 - 01.2011
Business Administration - Business Administration And Management
Magema Training Centre
01.2008 - 06.2009
FET - Computer And Information Systems Security
Coastal college
01.2007 - 12.2007
Cashier & customer, Cashier & Operating water machine
Oasis Water
01.2005 - 10.2006
Customer Service Cashier (Till & Computerized) - Customer Service Management
Successors College
01.2004 - 04.2004
Volunteer
Love life, Illovo clinic
01.2004 - 12.2004
Grade 12 - Matric
Mbambangwe High School
01.2003 - 12.2003