Nosipho Londiwe Mathonsi
Business Administrator
Durban
Work Preference
Summary
Dynamic professional with a proven track record at GRAND GAMING KWAZULU NATAL, excelling in data entry and office management. Recognized for enhancing customer satisfaction and achieving sales targets through exceptional telephone skills and relationship building. Committed to fostering employee development and streamlining operations for increased efficiency.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Receptionist
GRAND GAMING KWAZULU NATAL
11.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Training Officer Assistant
GRAND GAMING KWAZULU NATAL
11.2023 - Current
- Supported career advancement for employees through personalized coaching and mentoring sessions.
- Maintained accurate records of all completed trainings, ensuring compliance with industry regulations and standards.
- Trained and licensed over 20 gaming employees a month to enhance success in site operations.
- Implemented post-training surveys and evaluations in order to measure the efficacy of delivered courses.
- Identified training needs and planned classes accordingly.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Sales Agent
Malwande Investments
01.2022 - 01.2023
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
Education
High School Diploma -
GCWALULAZI HIGH SCHOOL
Durban, South Africa 04.2001 -
Skills
Data entry
Telephone skills
File management
Office management
Training Skills
Finance skills
Communication skills
Certification
Business administrator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Affiliations
- Business
Languages
English
Intermediate (B1)
ZULU
Bilingual or Proficient (C2)
Software
MICROSOFT
Timeline
Diploma in events management
07-2024
Receptionist
GRAND GAMING KWAZULU NATAL
11.2023 - Current
Training Officer Assistant
GRAND GAMING KWAZULU NATAL
11.2023 - Current
Business administrator
11-2022
Sales Agent
Malwande Investments
01.2022 - 01.2023
TEFL Certificate
08-2020
High School Diploma -
GCWALULAZI HIGH SCHOOL
04.2001 -