Nosipho Vumile Xaba
Soweto
Summary
Dynamic and reliable logistics and operations professionals with experience in courier service, freight handling,zone controller and customer service. Proven ability to work under pressure, coordinate with drivers, handling parcels and freight,and resolve customer queries effeciently. Strong administrative and communication skills with hands-on experience in data analysis and process support.
Overview
4
4
years of professional experience
Work History
FIXED ODDS CLERK
BETTING WORLD
10.2016 - 05.2020
- Working at the counter, taking bets and processing transactions directly with customers
- Ensuring accuracy recording and processing
- Handling cash transaction, including payouts
- Ensure compliance with cash management procedures
- Answer customer inquiries and provide information about betting options.
- Taking bets over the phone often in a call center setting.
PROFFESSIONAL DRIVING LEARNERSHIP
ARAMEX
- Collecting parcels as well as delivering parcels
- Sorting parcels accordingly
FREIGHT HANDLING LEANERSHIP
ARAMEX WAREHOUSE
- Receiving, storing, picking, packing and dispatching freight through a storage facility
- Ensure proper loading and adhering to relevant regulations
- Unloading goods when they arrive and loading shipment when they are ready to deport.
- Comparing inventory received with freight details and reporting discrepancies
- Moving freight to storage areas and organizing good for retrieval.
- Inspecting incoming freight to reduce the risk of damage during shipping.
- Maintaining loss of daily activities
- Updating customers on the status of deliveries.
ZONE CONTROLLER (FTC)
ARAMEX
- Assign collection to the couriers
- Recheck the sorting of the team & shipment
- Hand all shipment, corresponding run-sheet and scanners to the ground couriers in team.
- Follow up of all outstanding queries
- Meeting of service levels on delivery side
- Ensure couriers leave the station on time
- Check on daily collections
- Scanning all collections as per procedure
- Debrief of all outstanding collection sheet as per procedure.
- All relevant documentation and the speedy follow up of outstanding documentation such as POD invoices, delivery and collection sheets.
Education
GRADE 12 - ISIZULU, ENGLISH, AFRIKAANS, ECONOMICS, MATHEMATICAL LITERACY & LIFE ORIENTATION
KHUNJULIWE SECONDAY SCHOOL
MANAGEMENT ASSISTANCE (N4-N5) - INFORMATION PROCESSING, OFFICE PRACTICE, COMMUNICATION & COMPUTER PRACTICE
SOUTH WEST GAUTENG COLLEGE (ROODEPOT CAMPUS)
Skills
- Organized and self-discipline
- Ability to work under pressure
- Good interpersonal skills
- Hard work
- Decision making and problem solving skill
- Logistics And freight handling
- Zone controller and Coordination
- Driver liaison
- Data analysis and daily reporting
- Customer service and Query resolution
- Computer literacy (Administration)
- Time management and organization
- Parcels
- Cash handling
Languages
- English
- Isizulu, Speak, Read, Write
- English, Speak, Read, Write
References
- Buyiswa Ndlela, Betting World, Manager, 083 491 9283
- Simon Mofokeng, Aramex, Operational Manager, 063 889 4011, 083 324 7948
- Sakhile Zulu, Aramex, Zone Controller, 073 740 8586, 011 457 3000
Drivers License - Code
10 (C1)
Personal Information
- Health Status: Good
- Gender: Female
- Nationality: South African
- Marital Status: Single
Timeline
FIXED ODDS CLERK
BETTING WORLD
10.2016 - 05.2020
PROFFESSIONAL DRIVING LEARNERSHIP
ARAMEX
FREIGHT HANDLING LEANERSHIP
ARAMEX WAREHOUSE
ZONE CONTROLLER (FTC)
ARAMEX
GRADE 12 - ISIZULU, ENGLISH, AFRIKAANS, ECONOMICS, MATHEMATICAL LITERACY & LIFE ORIENTATION
KHUNJULIWE SECONDAY SCHOOL
MANAGEMENT ASSISTANCE (N4-N5) - INFORMATION PROCESSING, OFFICE PRACTICE, COMMUNICATION & COMPUTER PRACTICE
SOUTH WEST GAUTENG COLLEGE (ROODEPOT CAMPUS)