Nosipho Tokwe
Springs
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
3
3
Certification
Work History
Retail Store Associate
Themba
Johannesburg
01.2020 - Current
- Provide strong customer service.
- prevent store losses by leveraging awareness attention to detail and integrity to identify and investigate concerns.
- Maintain high level of accuracy when scanning and collecting payments for goods purchased, including refunds and issuing change to meet financial targets
- Make customers aware of promotions in order to positively affect sales and ensure customers feel good and pay less
Administrative Assistant
Welcome
Kampton Park
02.2018 - 02.2019
- Reported to operations manager and assisted factory and office personnel
- Performed a range of administrative duties from maintaining production schedules
- Implemented problem solving skills to work through employee, customer and managerial staff issues and challenges
- Directed workflow, acting as intermediary between all departments by arranging conference calls, scheduling meetings, composing correspondence and managing
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Municipality Intern
France
Springs
02.2014 - 02.2014
- Tracked exhibits admitted during court hearings and updated documentation.
- Collected data from surveys sent out to residents in order to gain an understanding of their needs and concerns.
- Recorded meeting minutes for distribution to officials and staff members.
- Verified document authenticity to process license application.
Education
National certificate (vocational) - Management, English first additional language, Mathematical literacy, Life Orientation, financial management, Management practice, Operations management, Project management
Ekurhuleni West College
Gemiston01-2017
National senior certificate - Isixhosa, English, Life Orientation, Mathematical literacy, Economics, Business studies, Accounting
Lesiba Secondary School
Johannesburg12.2012
Skills
- Customer oriented
- Problem solving
- Communication
- Visual Merchandising
- Planning and Organizing
- Retail management
- Administrative tasks
- File systems maintenance
- POS system operation
- Cash register operation
Certification
Retail Management: Merchandising, Sales and Customer Communications, 03/21/23
Accomplishments
- Re-organized processes to improve efficiency
- Identified and solved problems
Hobbies and Interests
Reading
Languages
- English
- IsiXhosa
- IsiZulu
Personal Information
- Date of Birth: 01/28/93
- Gender: Female
- Nationality: South African
Languages
English
Upper Intermediate
B2
Timeline
Retail Store Associate
Themba
01.2020 - Current
Administrative Assistant
Welcome
02.2018 - 02.2019
Municipality Intern
France
02.2014 - 02.2014
National certificate (vocational) - Management, English first additional language, Mathematical literacy, Life Orientation, financial management, Management practice, Operations management, Project management
Ekurhuleni West College
National senior certificate - Isixhosa, English, Life Orientation, Mathematical literacy, Economics, Business studies, Accounting
Lesiba Secondary School
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